Installer/Trainer Part Time

Sorenson Communications•Cleveland, OH

10h•$14 - $20

About The Position

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing. Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Pay Range: Hourly + Piece Rate Pay Range: Hourly+ Piece Rate $14.01 to 19.52 (Based off location and experience) Current Piece Rate (Additional compensation for completed installation): $25/successful installation $25/ successful priority service call $15/ successful service call Additional Benefits: Mileage Reimbursement Tablet Provided Phone Provided Growth Opportunities

Requirements

Minimum: High School Diploma or GED
Ability to effectively communicate in English through reading, writing, speaking and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Ability to adapt to constantly changing environments
Able to sit/ stand for a long period of time in an office environment
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
Regular and predictable attendance required.

Nice To Haves

Preferred Experience: Basic computer knowledge and experience
Sales experience
Experience working in the hearing health field
Experience working with senior citizens

Responsibilities

Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist Outreach Specialist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Adapt to new responsibilities as necessary
Other duties as assigned