Installer/Trainer (Bilingual)

Sorenson • Daytona Beach, FL

228d

About The Position

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing. Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement. Pay Range: Hourly + Piece Rate Pay Range: Hourly+ Piece Rate Current Piece Rate (Additional compensation for completed installation) : $25/successful installation $25/ successful priority service call $15/ successful service call Additional Benefits: Mileage Reimbursement Tablet Provided Phone Provided Growth Opportunities.

Requirements

• Minimum: High School Diploma or GED
• Preferred Experience: Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens

Nice To Haves

• Fluency in English and Spanish preferred

Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist Outreach Specialist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Benefits

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED