Installer Service Specialist

O'Reilly Auto Parts • Leominster, MA

393d • $31,200 - $49,920

About The Position

The Installer Service Specialist is a technical parts specialist responsible for servicing professional customers through the store's installer counter. This role involves overseeing the daily activities of delivery specialists to ensure accurate and timely order deliveries, while also developing sales relationships with installers and professional customers.

Requirements

• Strong background in mechanics.
• Above average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take customer orders over the phone and online accurately and quickly.
• Invoice customer orders and ensure accurate picking and staging of parts for delivery.
• Route delivery specialists to ensure timely order deliveries.
• Service and maintain delivery vehicles according to company standards.
• Complete vehicle inspections on time and enter daily mileages into fleet management devices.
• Collaborate with Sales Specialists and Territory Sales Managers to provide superior service.
• Verify all product and merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure timely pickup and crediting of customers' new core and warranty returns.
• Audit customer returns for warranty abuse and ensure proper tagging and labeling.
• Assist on the front counter and retail counter as needed.
• Help with backroom duties such as auto-load, returns, and stock.
• Process customer labor claims quickly and efficiently.
• Perform all other duties as assigned.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed