Installer / In-Home Sales Rep

Acorn Stairlifts, Inc.

About The Position

The primary responsibility is to expand business and partnership opportunities in emerging and developing markets. This role requires a high degree of integrity, ethics, and empathy to effectively establish the Acorn brand in new territories. The individual will be tasked with continuously building and maintaining profitable relationships through the ongoing sale of Acorn's products and services, all while upholding a professional company image. Upon the successful completion of a sale, the individual will be responsible for installing the equipment for customers and addressing any future service requirements as requested.

Requirements

Must be computer savvy using applications Microsoft Office, Windows PC.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Strives to continuously build knowledge and skills.
Manages difficult or emotional customer situations.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Gives and welcomes feedback; Supports everyone's efforts to succeed.
Writes clearly and informatively; Edits work for spelling and grammar.
Follows policies and procedures; Completes administrative tasks correctly and on time;
Supports organization's goals and values.
Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Meets productivity standards; Strives to increase productivity.
Adheres to work schedule.
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Two to three years’ experience in Sales.
Drivers’ license required; prolonged amounts of time operating a vehicle.
The employee must regularly lift and /or move up to 100 pounds.

Responsibilities

Partners with durable medical equipment companies, pharmacies, and other potential clients to generate new leads.
Cultivate customer relationships in order to produce referrals.
Conduct sales presentation consistent with customers’ needs.
Emphasize product features and benefits, offer price quotes, discuss finance options and prepare sales order forms and overcome objections of prospective customers.
Measure customer’s staircase(s) to ensure proper installation in accordance to Acorn’s standards.
Complete all post-sales administrative activities.
Works with inside sales support team to keep account activities and literature up to date.
Actively manage appointment schedule to adequately cover assigned territory in a time-efficient manner.
Install modular rail systems to residential staircases (indoor, outdoor) and test transformer wiring and power supply.
Install carriage and seat to rail systems and complete diagnostic checks.
Troubleshoot and service any/all components of carriage/seat/rail system.
Track and maintain bar code based inventory control system for all vehicle and company inventory assigned.
Complete work reports for each field visit and liaise with installation and field support department for adequate reconciliation of payments, parts and service.
Collect and forward all payments in accordance with Acorn’s Payment Acceptance Procedure.
Perform annual service visits and completes preventive maintenance and testing on all systems.
Complete all initial and recurrent training modules to maintain authorized Acorn training standards.
Must be able to work every other Saturday.
Maintains all company provided equipment (vehicle, technology, uniforms, storage facility) to company published standards.
Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.