Installer II Residential

Service Experts Heating And Air Conditioning • Champaign, IL

99d • $57,865 - $86,798

About The Position

The Installer II position is responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. The role involves communicating with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Additionally, the Installer II promotes products and services to customers, trains other installers, and assists the Field Supervisor or General Manager with work audits, site supervision, and work planning. The position requires working under the direction of the Field Supervisor or General Manager.

Requirements

• High school diploma or GED with additional training and 2+ years' experience in HVAC technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient in the layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient in reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to communicate with customers and resolve issues.
• Valid driver's license with acceptable driving record.
• Ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces.
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds.

Nice To Haves

• Effective and efficient time-management and organizational skills.
• Available to work flexible hours and on-call shifts as needed.

Responsibilities

• Install HVAC equipment and accessories in the customer's home under the direction of the Field Supervisor or General Manager.
• Install heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications.
• Perform limited diagnostics as needed.
• Design, fabricate, and install various ducts and duct fittings as required.
• Perform start-ups on air conditioning and heating systems and other components.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to the customer.
• Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Ensure company property, vehicles, and tools are being properly used, maintained, and accounted for.
• Complete all paperwork in a neat, accurate, thorough, and timely manner.
• Collect payment from customers.
• Represent the company professionally, honestly, and ethically in all business matters and concerns.
• Keep installation vehicle clean and neat both inside and outside.
• Follow standard procedures and processes, ensuring that the company vehicle is properly stocked.
• Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assist with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Train other installers in technical skills and company procedures as assigned.

Benefits

• Top Pay for Top Performers, including incentive and bonus opportunities.
• Generous PTO provided: 24 paid days off within your first year of employment.
• 29 paid days off after your 2nd year of employment.
• Company-sponsored Medical, Dental, and Vision Insurance programs.
• Company-provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy for professional development.
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions.
• Company-paid employee Life Insurance with options for family.
• Short-term and Long-term disability insurance options.
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED