Installer/Field Technician

SIGNATURE SYSTEMS INC•Warminster Township, PA

11d•$19 - $21

About The Position

The POS System Installer/Field Technician will coordinate installation of Point-of-Sale systems, as well as troubleshoot problems with hardware/software and related devices and systems.

Requirements

Excellent verbal and written communication skills
Excellent organizational skills with keen attention to detail
Excellent analytical and problem-solving skills
Ability to read building plans
Ability to use hand and power tools to install hardware
Ability to work in a fast-paced environment
Ability to analyze and diagnose problems and work independently to solve them
Ability to thoroughly troubleshoot and resolve software, hardware, networking, internet connectivity, intranet, or any other data communication system issues
Ability to work in a fast-paced environment independently as well as on a team
Must pass a pre-employment background screening, including driving record
Must be willing to work flexible hours/shifts
Must be willing to travel regularly – position is roughly 80% travel
Minimum of 1-2 years of related work experience, technical training, or equivalent combination of education and technical expertise
Must have knowledge of: Network hardware, switches, routers, broadband modems, Windows, Cat5e, Coax, line installation, setup, & configuration, & workgroup networking

Nice To Haves

Customer service and troubleshooting experience preferred

Responsibilities

Installs Point-of-Sale (POS) systems at a variety of customer locations nationwide
Explains and demonstrates system functions and operations to end users
Provides onsite diagnosis, troubleshooting, preventative maintenance, installation, configuration, networking, remote setup and support of company hardware & software
Ensures computer systems are running smoothly and provides maximum performance to the customer, diagnoses mechanical, hardware, software, etc.
Identifies common causes of trouble and reports them to management
Determines and executes the most cost effective resolution to minimize client down time
Processes timely & accurate information to ensure compliance with warranty requirements
Documents, responds to, follows up on, and resolves all assigned work/trouble tickets
Completes administrative tasks, including but not limited to: install reports & expense reports
Other related duties as assigned