Installation Technician

Planned Systems International, Inc. • Arlington, VA

1d

About The Position

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are currently seeking an IT Hardware Technician will be part of a dynamic team that provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Endpoint IT Systems.

Requirements

• Minimum 8 years’ experience
• Active T3 investigation, with the ability to obtain and maintain necessary security clearances as required for access to classified information.
• DoDI 8140 IAT Level II certification (e.g. Security+CE)
• DoD 8570 Compliance – Appropriate training and/or certification for the computing environment

Responsibilities

• Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
• Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices and other standard office equipment.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM’s, and laptop imaging and issuance.
• Provide input and update to standard operating procedures.
• Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
• Participate in/lead special projects and day‐to‐day operations.
• Consistently remain customer focused and provide a high level of customer service.
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.
• Other duties may be assigned to meet business needs.

Benefits

• PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.
• Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses.
• The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested.
• We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees