Installation Technician

Planned Systems International • Arlington, VA

21d

About The Position

Overview Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are currently seeking an IT Hardware Technician will be part of a dynamic team that provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Endpoint IT Systems. Essential Functions and Job Responsibilities Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance. Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices and other standard office equipment. Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM’s, and laptop imaging and issuance. Provide input and update to standard operating procedures. Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed. Participate in/lead special projects and day‐to‐day operations. Consistently remain customer focused and provide a high level of customer service. Interact daily with supervisor, peers, and customers and provide polite and friendly customer service. Other duties may be assigned to meet business needs.

Requirements

• Minimum 8 years’ experience
• Active T3 investigation, with the ability to obtain and maintain necessary security clearances as required for access to classified information.
• DoDI 8140 IAT Level II certification (e.g. Security+CE)
• DoD 8570 Compliance – Appropriate training and/or certification for the computing environment

Responsibilities

• Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
• Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices and other standard office equipment.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM’s, and laptop imaging and issuance.
• Provide input and update to standard operating procedures.
• Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
• Participate in/lead special projects and day‐to‐day operations.
• Consistently remain customer focused and provide a high level of customer service.
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.
• Other duties may be assigned to meet business needs.

Benefits

• PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.
• Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses.
• The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested.
• We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees