Installation Technician

ChampionX•Arlington, MA

10d•$22 - $25•Onsite

About The Position

We are looking for a Installation Technician in Fairmont, West Virginia. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet. What's In It For You: The ability to make an impact and shape your career with a company that’s passionate about growth. The support of an organization that believes it’s vital to include and engage diverse people, perspectives, and ideas to achieve our best. The opportunity to thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement. Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more! What You Will Do: The installation technician is responsible for performing onsite customer support activities for chemical injection pumps and tanks, such as troubleshooting, installations, repair and set ups. Using company guidelines, performs onsite preventive maintenance and routine repair after installation. Performs moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories. Assembles different parts of manufactured products using hand tools, power tools, machines, and equipment. Inspects all materials, components, subassemblies, etc. to assure they meet the accepted quality standards. Reads and follows work instructions, work orders, production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed. Processes and submits customer service transactions such as service tickets accurately. Provides accurate and timely information regarding availability of in-stock items. Answers basic inquiries from customers providing basic technical product and applications support. Refers customers to local sales representative for further sales & service requests Makes deliveries to customer locations Obtains signatures for deliveries made, as required. Works alone and/or under general supervision Develops good working relationships with customers through frequent and professional written and verbal communication. Communicates professionally & effectively with customers when delivering both good and bad information. Knows and complies with all safety policies and procedures. Works unconventional hours and potentially weekends to provide our required level of service on occasion. Attends work in predictable and regular manner Pre-Employment Requirements: Must be able to pass a Drug Screen, Background check and physical assessment Must have acceptable driving record (MVR) Position Details: Candidate must reside in Fairmont, WV or surrounding areas Work week and shift: Monday through Friday from 7AM to 4:30PM, likely daily overtime and weekend work possible Compensation package offered: $22.00 to $25.00/hour and quarterly bonus program New hire training provided Must have valid US driver license Must have acceptable driving record (MVR) Must meet DOT requirements Individual contributor reporting to the Marcellus Regional Sales Manager

Requirements

High School Diploma or GED
Vocational/Technical training or certification, or equivalent experience
At least 2 years of assembly, installations, repair of chemical injection pumps or similar products
At least 2 years of experience performing moderately complex installations independently
At least 2 years of experience in strong customer service relations, including the ability to explain and train
Basic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipment
Motor vehicle records must meet the standards for the company vehicle driving policy
Must meet DOT physical requirements and training
Able to lift at least 40lbs
Proficient in MS Outlook and Excel
High mechanical aptitude
High accuracy in data entry
Strong interpersonal skills to effectively interact with customers and various levels of management
Excellent time management and prioritization skills with a high level of persistency in meeting delivery schedules
Basic analytical and problem-solving skills
Must be able to travel daily away from the shop up to 90% of the time
Speak, read and write English fluently
Follow all safety policies and company-wide safety requirements
Predictably and regularly attend work and be punctual
Must be able to pass a Drug Screen, Background check and physical assessment
Must have acceptable driving record (MVR)
Must have valid US driver license
Must meet DOT requirements

Nice To Haves

Vocational/Technical training or certification
At least 5 years of experience in oil and gas field installation of chemical injection pumps or similar products
At least 5 years performing moderately complex installations independently
At least 5 years of experience in strong customer service relations; including the ability to explain and train
High level of analytical and problem-solving skills

Responsibilities

performing onsite customer support activities for chemical injection pumps and tanks, such as troubleshooting, installations, repair and set ups
onsite preventive maintenance and routine repair after installation
moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories
Assembles different parts of manufactured products using hand tools, power tools, machines, and equipment
Inspects all materials, components, subassemblies, etc. to assure they meet the accepted quality standards
Reads and follows work instructions, work orders, production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed
Processes and submits customer service transactions such as service tickets accurately
Provides accurate and timely information regarding availability of in-stock items
Answers basic inquiries from customers providing basic technical product and applications support
Refers customers to local sales representative for further sales & service requests
Makes deliveries to customer locations
Obtains signatures for deliveries made, as required
Develops good working relationships with customers through frequent and professional written and verbal communication
Communicates professionally & effectively with customers when delivering both good and bad information
Knows and complies with all safety policies and procedures
Works unconventional hours and potentially weekends to provide our required level of service on occasion
Attends work in predictable and regular manner