Installation Technician

Safe Haven Security Services, LLC.•North Fort Myers, FL

5h•Onsite

About The Position

Safe Haven Security is looking for an Installation Technician / Security Advisor to join their organization. In this role, you will play a crucial part in providing best-in-class service to customers by installing, servicing, and troubleshooting residential alarm and automation systems. Your primary goal will be to ensure the proper functioning and optimal performance of security systems, providing customers with peace of mind and protection. This position will work within an assigned territory, directly with prospective customers on site. Safe Haven Security LLC is a home security company dedicated to making a difference in the lives of its customers and employees by providing peace of mind and protection to families across the country through cutting-edge security solutions and exceptional customer service. The company is a dynamic and innovative organization committed to excellence, investing in its employees with comprehensive training programs, ongoing support, and opportunities for growth and advancement. Safe Haven Security LLC fosters a culture of teamwork, collaboration, and mutual respect, valuing its employees as its greatest asset. The company is dedicated to staying at the forefront of the industry, embracing innovation and technology, and has received awards such as Newsweek's "America's Greatest Places to work" and Inc. Magazine's America's Fastest-Growing Private companies.

Requirements

The ability to obtain or possess basic tools necessary for the job duties.
Proficient in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
Excellent interpersonal and communication skills to interact with customers in a professional and courteous manner, providing clear instructions and addressing any concerns or questions.
Ability to diagnose and resolve technical issues efficiently, utilizing problem solving skills to identify root causes and implement effective solutions.
Auto insurance coverage must meet company standards throughout employment.
Must be able to obtain or possess an alarm agent permit where applicable and according to Federal, State, and Municipal laws.
Must be able to obtain or possess a valid driver's license and driving history must meet company standards throughout employment.
High School diploma, or equivalent.

Responsibilities

Perform installation of security alarm systems including control panels, sensors, cameras, and other related equipment.
Engaging in sales consultations with customers to understand their needs and recommend appropriate security solutions.
Diagnose and troubleshoot technical issues related to the customer's security alarm systems, identifying root cause, and implementing appropriate solutions to ensure proper function.
Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs.
Educate customers on the proper use and functionality of their security alarm systems, ensuring they are comfortable and confident in operating the equipment.
Complete all necessary paperwork, including installation reports, service tickets, and inventory records, ensuring accurate and up-to-date documentation of all installations and repairs.
Stay updated on knowledge of security alarm systems, emerging technologies, and industry standards in a fast-paced, and demanding work environment.