Installation Team Manager

Surv•Nashville, TN

About The Position

At Surv, we strengthen communities by providing a to-do list membership for aging homeowners. We provide reliable home help for the retiring and aging-in-place population by partnering them with young, service-minded adults who are capable of completing basic jobs such as painting, landscaping, decorations, handyman work and moving. About the role: The Community Manager is the operational integrator of your market. They are a leader helping all their staff rise to success. Starting with leading by example in the field and building the location from nothing to serving tens of thousands of people while providing hundreds of impactful jobs for the next generation. You Will Be Responsible For: Scorecard Management - Aid in troubleshooting with the responsible team member. Ex. Conversion rate - working with the lead NSA to improve the process LMA of All Staff - Leading and holding your team accountable to hit their goals and complete their to-dos Field Success - Working jobs with your early team to be sure Neighbors are happy and Locals are well-trained. Visiting all first-time customers Training New Staff - Onboarding and supporting new staff as they onboard into the organization unless they have a dedicated manager. Field Management - Optimizing operations in the field to be sure jobs are running smoothly. Mentoring young adults & onboarding new staff CSR/NSA - Handling inbound estimate calls and scheduling of locals

Requirements

HS Diploma or GED required
Ability to perform manual labor for extended periods
3+ years in various construction fields
Experience training and managing small teams
Cost Tracking and estimating
House call pro or service titan use
Valid driver’s license
Vehicle for transportation
Full time Monday-Friday, Some Saturday phone calls and jobs occasionally
Maintain 40-hours
This position will require a background check and drug test to be eligible for hire.
Alignment with our Core Values: Agape (Choosing love to bridge division.) Community (To better. To know. To be known.) Growth Mindset (Embracing feedback to become my best self.) Finish Strong (The home stretch is the hardest and most important part.) Full Life (Committed to the journey of purpose and intentional living in all things.)
Ability to keep track of how all decisions on the ground effect the long-term profitability of the market
Ability to lead, cultivate, manage, and hold accountable a large team of young people
Ability to make Neighbors happy with the quality of work provided by Surv

Nice To Haves

Bachelors or equivalent experience preferred
Friendly with good interpersonal skills

Responsibilities

Scorecard Management - Aid in troubleshooting with the responsible team member. Ex. Conversion rate - working with the lead NSA to improve the process
LMA of All Staff - Leading and holding your team accountable to hit their goals and complete their to-dos
Field Success - Working jobs with your early team to be sure Neighbors are happy and Locals are well-trained. Visiting all first-time customers
Training New Staff - Onboarding and supporting new staff as they onboard into the organization unless they have a dedicated manager.
Field Management - Optimizing operations in the field to be sure jobs are running smoothly.
Mentoring young adults & onboarding new staff
CSR/NSA - Handling inbound estimate calls and scheduling of locals