Installation Supervisor

WASH • San Diego, CA

1d • $70,304 - $85,000

About The Position

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team! The Installation supervisor will primarily focus on leading the day-to-day operations and direction of the Installation Team. The ideal candidate is an influential leader committed to maintaining & improving our reputation providing the best quality installations who drives change, while providing best-in-class customer service. The driving force to our success continues to be our customer service. As we build upon our 70-year history, growth and innovation are at the forefront of our strategic goals. Over the past five years we’ve doubled in size, pioneered new advances in laundry room technology, and modernized our systems. As a people-centered company, we provide professional development, promotion opportunities, and a learning environment to continue to innovate. If you are passionate about creating a positive customer experience and are seeking to pursue a rewarding career, we’d like to meet you!

Requirements

• High school Diploma
• College College courses in business management, leadership and accounting helpful
• Minimum 3 years of experience in installation and/ or Service, or equivalent mechanical/electrical outside experience
• Have proven leadership abilities
• Possess strong customer service skills: ability to professionally represent WASH to owners, managers & customers
• Command excellent verbal and written English communication skills
• Valid driver license required
• Some travel required

Responsibilities

• Plan, assign, and oversee installation department’s workflow.
• Establish & maintain professional, supportive & enthusiastic relationships with WASH’s sales team
• Review & report on installation department metrics: schedule of installation costs, production reports & installation lead times
• Insure best-in-class quality standards via site visits, location inspections and customer meetings.
• Review & update standard operating procedures to insure efficiencies and professional customer service.
• Drive system enhancements to promote productivity and customer service.
• Collaborate with other department leaders to align procedures.
• Oversee installation department special projects.
• Conduct employee performance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees