Installation Success Coordinator
About The Position
Air On Demand – Cutler Bay / South Dade, FL Where We Put Fans First – Every Time. 🍌 At Air On Demand , we don’t just install air conditioners — we create raving fans. We are a family-owned HVAC company serving South Dade since 2002. We are growing and looking for a high-level Installation Success Coordinator who thrives on organization, communication, and delivering an exceptional customer experience from start to finish. This is NOT just a scheduling role. This is the heartbeat between our customers and our install team. You are the quarterback of the installation process. From the moment a customer says “Yes” to a new system, you ensure: The project is scheduled smoothly Permits are handled properly Materials are ready Paperwork is flawless The customer feels confident and cared for Nothing falls through the cracks You turn installs into 5-star experiences ⭐⭐⭐⭐⭐ .
Requirements
- HVAC industry experience (strongly preferred)
- ServiceTitan experience (highly preferred)
- Permit Processing experience (highly preferred)
- Strong organizational skills
- Excellent communication skills (phone, text, email)
- Ability to juggle multiple projects at once
- Detail-oriented and process-driven
- Calm under pressure
- Positive, solutions-focused mindset
Responsibilities
- Schedule installation dates with customers
- Coordinate install crews and job timelines
- Confirm equipment availability and materials
- Track job progress and completion
- Obtain and track required permits
- Coordinate inspections
- Ensure paperwork is accurate and complete
- Complete before & after job documentation
- Process invoicing and closeout paperwork
- Register equipment warranties
- Submit manufacturer rebates
- Ensure maintenance plan enrollments are completed
- Coordinate equipment and material ordering
- Track job-specific inventory
- Communicate with vendors as needed
- Ensure install crews have everything required
- Proactive communication before, during & after installation
- Set expectations clearly
- Follow up after install to ensure satisfaction
- Help create raving fans and 5-star reviews
Benefits
- Competitive hourly pay (based on experience), + performance bonus
- Vacation - Holiday Pay & other benfits
- Supportive team environment
- Company that values integrity and doing the right thing
- Opportunity to help shape systems and processes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
