Employer Installation Specialist

UnitedHealth Group•Tampa, FL

18h•$24 - $43•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. The Installation Specialist is responsible for the setting up and loading of electronic eligibility files for new and existing customers. This position is responsible for the overall electronic eligibility process using various databases, checklists, mapping tables and IT coding. You will research and coordinate the review of electronic eligibility issues including nonstandard requests. This will include auditing electronic eligibility file loads for adherence to quality measures and report standards. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer paid on-the-job training / shadow-based training with a mentorship program. The hours during training will be 8:00am- 5:00pm CST from Monday - Friday. Training will be conducted virtually from your home. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Experience contributing to process improvement or enhancement projects
Basic proficiency with using Microsoft Excel (create / edit new documents, sort, filter, basic formulas) and Microsoft Outlook (email)
Has previously worked or is currently working as a contractor placed at UHG or one of its subsidiaries or affiliates.
Ability to work any 8-hour shift between the hours of 8:00am - 5:00pm CST from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need.

Nice To Haves

1+ years of experience with business analysis
Project coordination experience
Experience with DB2 and / OR Mainframe
Experience in the healthcare insurance industry
Experience with acting as a liaison between business and IT teams
Experience with writing and executing test plans in either a QA or UAT capacity
Knowledge of project methodologies and ability to manage small projects
Experience in working with programming in web - based application and / OR databases

Responsibilities

Coordinates the testing and setup of inbound electronic eligibility files in the 834, proprietary, or custom layout
Coordinates and handles outgoing eligibility files for ID cards, pharmacy vendors, 270/271 process, and other vendors
Coordinates calls/meetings with external and internal customers (workgroups and multiple departments) including vendors
Handles IT coding projects and tasks for the Enrollment System and Electronic Eligibility processes
Helps coordinate IT projects for the Enrollment System coding and updates
Coordinates system updates with IT for all processes and files supported by the Electronic Eligibility Support Team
Helps coordinate the review and analyzation of system, manual, and workflow processes to make the appropriate recommendations for improvement
Handles improvements from recommendation to completion, by handling or working with others on the team creating specifications, test plans, working with the IT area, testing, production review, and implementing new procedures or training materials