Installation Service Manager

US LBM Holdings • Rocklin, CA

93d • $100,000 - $145,000

About The Position

The Installation Service Manager is responsible for the oversight, direction and management of the Installation Service Department. This role involves implementing procedures and processes to set the highest standard for service excellence and operational efficiency for the department. The position requires monitoring and prioritizing scheduling conflicts, ensuring invoicing for all completed services is up to date, and creating, managing, and tracking department Key Performance Indicators to ensure goals are being met. The Installation Service Manager will also provide direction and clarification to field service technicians, address escalated issues, and create a working system for material management to enhance efficiencies for service technicians.

Requirements

• High School Diploma or GED required.
• 4-6 years of building materials installation required.
• Hands-on experience installing the Company's products or services required.
• 4-6 years of experience supervising an installation/service team required.

Nice To Haves

• Associate's Degree preferred.
• Knowledge of business management operations and personnel management.
• Strong problem solving, critical thinking, and creativity skills.
• Hands on experience in building supply, construction or distribution industry.
• Good math skills needed.
• Computer competency and good customer relations skills are required.
• Proficiency in leadership duties including excellent professional communication skills.

Responsibilities

• Implement procedures and processes to set highest standard for service excellence and operational efficiency for the department.
• Monitor and prioritize scheduling conflicts as necessary.
• Ensure VPO tracking systems are in place to minimize work being completed with VPOs.
• Ensure invoicing for all completed services are up to date, reporting status updates monthly.
• Create, manage, and track department Key Performance Indicators to ensure goals are being met.
• Provide direction and clarification to field service technicians on service tickets as necessary.
• Address escalated issues that arise in the department either from internal or external customers.
• Create a working system for material management to provide added efficiencies for service techs.
• Serve accounts by analyzing work orders, planning daily travel schedule, gathering components and parts, completing installation, and performing acceptance tests.
• Investigate complaints, conduct tests and resolve problems, and suggest improved methods and techniques.
• Visit work sites and inspect installation work for conformance to specifications and safety standards.
• Keep equipment operating by following operating instructions, troubleshoot breakdowns, maintain supplies, perform preventive maintenance, and call for repairs.
• Maintain customer confidence by keeping service information confidential.
• Resolve customer complaints and answer questions regarding services and procedures.
• Recommend solutions to team regarding customers, material procurement, etc.
• Interpret and communicate work procedures and company policies to Installation and Service team.
• Establish plan to meet with management team routinely to increase the scope of new business potential and review monthly performance scorecards.
• Attend necessary training to maintain a current and thorough understanding of local building codes, product applications and other related areas.
• Adhere to established safety rules and regulations and follows all safety procedures.
• Comply with Company's attendance policy by maintaining regular and predictable attendance.

Benefits

• Competitive salary range of $100K - $145K annually.
• Supportive team environment.
• Relaxed workplace atmosphere.
• Commitment to community involvement.
• Focus on safety and health in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees