Installation Service Coordinator

US LBM•Charlotte, NC

2d•$23

About The Position

For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point. . A Brief Overview The Installation Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules. This person will provide exceptional customer service to deliver products and services on time and complete. Pay Rate : $23.08 per hour

Requirements

High School Diploma or GED required.
Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
Confidentiality requirement - high
Computer literate in applicable software and hardware applications.
This position is deemed as a Safety Sensitive position.

Nice To Haves

1-3 years of office administration and/or millwork experience preferred.

Responsibilities

Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
Maintain database on service requests.
Maintain past due service part orders and invoice material as needed.
Coordinate with Buyers for the ordering of parts.
Arrange for outside service contractors as necessary to keep completions at reasonable levels.
Work with others, internally and externally, to deliver products and services on time and complete.
Work with other employees to identify and communicate barriers that keep us from achieving results.
May need to train another associate to backup this position during vacations and illness and other absences.
Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
Properly invoice and bill for chargeable / billable service.
Assist Credit as needed to collect.
Create and update a procedure manual for the department.
Perform other duties as assigned.
Comply with all policies and standards.
Adheres to Company’s commitment to workplace safety.