Installation / Service Coordinator - CA

Lifeway Mobility Recruiting Team•Union City, CA

About The Position

Join our Team and Make a Difference! At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love. We are more than just a company – we are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other. Joining our team means becoming part of a highly engaged workforce where you will have access to training opportunities, growth potential, and a comprehensive benefits plan. Whether you're starting your career or looking to take the next step, Lifeway Mobility offers a supportive environment where you can thrive and make a difference. Are you ready to make a real impact on people’s lives every single day? Do you thrive in a fast-paced environment where every day brings a new challenge and opportunity to solve problems? If so, we want you to join our team as an Install and Service Coordinator (ISC)! As an ISC, you'll be the key player in ensuring our accessibility solutions are seamlessly installed and serviced. You’ll play a vital role in coordinating installations, troubleshooting service needs, and ensuring that our customers receive exceptional care in a timely and efficient manner.

Requirements

Minimum of 3 years of experience in telephone/computer-based customer service.
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
A passion for delivering exceptional customer service and making a positive impact on others.

Nice To Haves

Experience in routing/dispatching is a plus.
Familiarity with CRM/ERP systems is preferred.

Responsibilities

Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
Coordinate and schedule installation appointments with customers in a timely manner.
Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
Work with customers to troubleshoot and address service needs (repairs).
Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.