Installation Scheduling Coordinator

Alarm Detection Systems•Louisville, CO

22h•$20 - $22•Onsite

About The Position

The Installation Coordinator uses their knowledge of company products, services, and policies to assist external and internal customers with appointments, questions, complaints, or problems. This position will speak with customers, listen to them, gain a better understanding of their needs, and offer possible solutions. The Installation Coordinator is responsible for collaborating with sales representatives, technicians, and customers to schedule installations. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Alarm Detection Systems is an EEO employer.

Requirements

High School Diploma or equivalent is required.
Minimum of 1 year experience as an Installation Coordinator, Customer Service Scheduler, Customer Service Representative, or related position is required.
Demonstrated ability to deliver high-quality customer service in a fast-paced, high-volume environment.
Strong organizational and time management skills with the ability to handle multiple tasks.
Skilled in handling customer concerns with empathy, patience, and professionalism.
Ability to troubleshoot basic technical issues and communicate solutions in layman's terms.
Excellent verbal and written communication abilities.
Proficiency with Microsoft Office applications (Outlook, Word, Excel) and general computer literacy.
Detail-oriented and capable of maintaining accurate records and documentation.
Proven ability to adapt to changing environments while remaining reliable, meeting deadlines, and consistently delivering high-quality work under pressure.
Experience with scheduling systems and dispatching field personnel efficiently based on availability, location, and urgency.
Ability to prioritize competing tasks and manage changing schedules with minimal disruption.
Understanding of basic logistics to optimize technician routing and minimize downtime or travel.
Problem-solving mindset with a focus on resolution and customer service.
Active listening skills to accurately understand customer needs, verify information, and respond appropriately.
Exhibits a team-first mentality with a focus on open communication and mutual support.
Ability to work collaboratively with cross-functional teams.
Maintain a clear and valid Driver's License is required.

Nice To Haves

Experience in the alarm or security systems industry is a plus.

Responsibilities

Schedule new installation appointments with customers.
Coordinating with the warehouse team to order necessary parts and ensure timely delivery for scheduled jobs.
Efficiently routing technicians and subcontractors to job sites to minimize travel time and maximize productivity.
Responding promptly to incoming calls and emails from customers, technicians, and sales team members.
Documenting customer interactions, including inquiries, service issues, complaints, and resolutions.
Assisting customers via phone and email with basic troubleshooting for alarm system issues.
Provide polite, prompt, and professional customer service via phone and email.
Utilizing internal software, databases, and communication tools efficiently and accurately.
Meeting or exceeding established performance metrics while maintaining consistent service quality.
Answer or make calls, email, or web submission to customers to learn about and address their needs, complaints, or other issues with products or services.
Clearly communicating potential solutions to customers and ensuring their satisfaction and understanding.
Practicing active listening, confirming details, clarifying concerns, and de-escalating challenging situations as needed.
Responsible for onsite duties as assigned.
Must be punctual and adhere to attendance standards.
Adhere to all company policies and procedures.
Other duties as assigned by management.