Installation Scheduler

HYDROWORX INTERNATIONAL INC•Lower Swatara Township, PA

29d•$38,000 - $50,000•Onsite

About The Position

This position is responsible for coordinating the day-to-day activities of HydroWorx field technicians and 3rd party installation partners. This position will support project managers as requested with on-time and on scope installations.

Requirements

1-5 years of experience in construction scheduling and field-based scopes of work.
Highly organized, accurate, personable, with the ability to reflect empathy to customers and personnel
Ability to multitask
Strong communication skills
Work independently
Strong collaboration with other departments
Acute attention to detail
Conflict resolution and negotiation skills
Ability to work with customers, both internal and external, and turn their requirements into approved activities and scopes of work
Proficient in Microsoft Office
Proficient in CRM

Responsibilities

Coordinate and schedule installations based on product readiness, customer construction schedule/timeline, and installer availability.
Schedule projects efficiently to meet contract agreements and maximize use of internal and 3rd party field technicians' capacity.
Monitor and update the schedule in real-time to account for cancellations, delays, or emergencies.
Collaborate with sales, warehouse, and operations teams to ensure all prerequisites (permits, equipment, site access, etc.) are met before the install
Collaborate with PM and Installation Manager to ensure all prerequisites (site coordination, project photos and checklists reviews, etc.) are met before the install.
Schedule appropriate equipment for installation job from Sunbelt, LGH, etc.
Coordinate the shipment of toolboxes between installations.
Track installer availability, time off, and capacity.
Maintain accurate records of completed and pending installations.
Use scheduling and CRM systems (Schedule It, Salesforce, Business Central, etc.) to create and schedule jobs, and file and organize photos and checklists.
Identify and report scheduling conflicts, inefficiencies, or resource shortages.
Provide exceptional customer service through clear and timely communication.