Installation Scheduler

ZINGAS Blinds Shutters Shades•Indianapolis, IN

150d•Remote

About The Position

We are seeking a highly organized and detail-oriented Scheduler to manage the daily and weekly scheduling of our installation appointments. This role is essential to ensuring timely, efficient, and professional service to our clients by coordinating between sales, warehouse, installers, and customers.

Requirements

Previous experience in scheduling, dispatching, customer service, or administrative coordination (preferred).
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Problem-solving and time management skills.

Nice To Haves

Familiarity with window coverings, home improvement, or construction industries (a plus).
Proficient with scheduling software, CRM systems, and basic office tools (Microsoft Office, Google Workspace ) (a plus)

Responsibilities

Schedule installation appointments based on installer availability, customer preferences, and project metrics.
Communicate directly with customers to confirm and coordinate installation dates and times.
Coordinate with warehouse and administrative staff to ensure all products are ready and available prior to scheduling installations.
Monitor and update the installation calendar in real time to reflect changes, cancellations, and reschedules.
Creating error-free work orders work orders and installation instructions to installers.
Track job statuses and follow up on incomplete or rescheduled jobs.
Maintain accurate records of installations, customer communications, and service notes in CRM.
Assist with problem-solving day-of issues such as installer delays, product issues, or customer cancellations.
Work closely with the sales team to understand job priorities and timelines.