Installation Scheduler

Securitas Technology Corporation•New York, NY

About The Position

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. The key functions of the Securitas Technology Installation Coordinator role are the coordination and management of electronic security installation projects. The Installation Coordinator also manages various stages of the installation process from order visibility to on-time delivery to installation to order closure. These business activities include interfacing directly with customers, coordinating project implementation deliverables from start to finish in coordination with the District Installation Manager, Project Managers and/or District General Manager, interfacing with internal technician resources and subcontractors, establishing and meeting installation project schedules, ordering parts as needed, and driving customer satisfaction. The Installation Scheduler reports to the District Installation Manager.

Requirements

High School Diploma or Equivalent required.
Demonstrated ability to multitask in a fast paced working environment
Requires a minimum of 1-3 years of experience in operations scheduling, operations support and/or project coordination.
Ability to demonstrate and possess a working knowledge of the installation processes and systems, including an understanding of the overall order to cash process. These areas should include, but are not limited to:
Product and service offerings and deliverables;
Basic understanding of general construction management/coordination requirements (and general construction license and permit requirements is helpful).
Requires a highly motivated individual with a combination of professional business skills and basic technical knowledge.
Must be a leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and practice good problem-solving skills.
Must be proficient in the use of Excel, Word, Outlook, PowerPoint and other computer systems, as well as database management and project management system input and maintenance.
Must be detail-oriented and organized with the ability to multi-task
Must have effective written and verbal communication skills as well as an ability to effectively communicate with customers as needed
Occasional lifting of parts and equipment as needed.

Responsibilities

Scheduling of Installation Technicians to ensure jobs are prioritized to meet requires customer completion dates with District Install Manager and Project Manager support.
Drive installation process for all orders assigned from start to finish, working in close alignment with Project Managers and field leadership
Coordination with PMs specific to subcontractor’s schedules, including the tracking of arrivals and departures to/from customer sites.
Review all new orders assigned for Customer Contact Information, Scope of Work, and Traditional/TIS allowances.
Works closely as the primary customer contact to obtain good Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD) when assigned this role by the District Install Manager.
Maintain Electronic Installation Folders for all assigned orders and update inventory counts weekly for parts pulled from stock.
Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs, and contacting vendor(s) to obtain service invoices.
Review and submit subcontractor POs for approval and to Accounts Payable. After each project is complete, clean up MOR, process signed CFIN in Solomon and closing out tasks/reports.
Create and document action items and notes in Solomon and escalate as needed when action items are not met.
Maintain installation schedule using Solomon & Atlas or other company scheduling tools/systems for assigned orders.
Assist in follow up with labor force via phone, e-mail, etc. on Customer expectations to meet PSD and CCD dates through script format.
Receive all boxes delivered via UPS/FED EX
Ordering & maintaining in office supplies as needed
Receive packing slips in SAP daily & file with job packet.
Send out email of parts received daily to Install & Service
Other duties as assigned