Installation Quality Manager

Preferred Floor & Tile CO.•Norcross, GA

just now

About The Position

The Installation Quality Manager assists in the development and growth of our installations department through proactive management of flooring and tile projects. This position is directly responsible for overseeing all ongoing jobs, open cases, pre-walks, and post walks alike. Identify areas of improvement as it relates to the installations department and work with other departments on the development and implementation of internal processes to increase quality and end product delivery to our customer. This position is responsible for identifying and working with our installer base to develop real-life career paths with our organization. This position is an experienced problem solver with installation knowledge in carpet, LVP, hardwoods, tile on the floor and walls. Further, this candidate will need builder experience and understand the value and demonstrate leadership skills in creating and nurturing relationships.

Requirements

High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management.
Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
Ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations.
Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
Ability to use multiple software programs, computers, iPhones, tablets and peripheral equipment, knowledge of databases, spreadsheet, and email.
Be able to communicate in English orally and in writing.
Ability to drive and maintain a driver’s license with personal car insurance. Must meet criteria to drive on company business.
Must be able to lift and carry a minimum of 50 lbs.
Must be able to perform frequent kneeling, pushing, and pulling.
Vision – Ability to view documents, drawings, and read handwritten documents.

Responsibilities

Perform scheduled pre-walks to perform pre-con assessment of tile, hardwood, and carpet projects compared to as quoted. This includes confirming all design layout items, confirm materials needed, job readiness. Reviewing labor rates and instructions then adjusting based on confirmed info during pre-con. If different, communicating these changes via a pre-walk case to correct the quote to customer, work order, pick ticket and anything that would impact the job and delivery of a good buying experience for our customers.
Daily management of all on-going jobs. Provide daily direction to installers. The ability to look at work orders, drawings, our internal systems including notes to gather facts and problem solve in a professional, kind, and skillful way that inspires others to want to work with you and for you. Coordinate all aspects of job including additional materials and labor needed to complete all on-going jobs including assisting in opening cases, getting change orders, job short or wrong material situations, and layout changes.
Manage all cases with a sense of urgency while displaying strong conflict management and interpersonal skills, with a servant like attitude and leadership skills.
Strong relationship development and nurturing skills that instills confidence in our company and your ability to manage projects large and small.
Coordinate additional materials labor needed to complete all on-going jobs including assisting in opening cases, getting change orders, job short or wrong material situations, and layout changes.
Work with scheduling department on all job bust, reschedule, scheduling requests including updates on installer schedules and forecasting.
Attracting and onboarding new installers with a growth and development strategy.
Manage all work orders within payroll deadlines and correct any payroll or reimbursement disputes with accounting department.
Manage or escalate any personnel conflicts with installers, field supervisors, customers etc.
Manage all internal CRM communication, Email, texts, voicemails, and phone calls in a timely manner.
Have builder experience