Installation Project Specialist - Synergy (Remote)

Arthrex • FL

145d • $63,001 - $90,000

About The Position

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for an Installation Project Specialist to manage the installation of Synergy integration projects from initial setup to customer Go-Live. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Requirements

• High school diploma or equivalent is required.
• Bachelor's Degree preferred.
• Minimum 5 years of experience in AV installation, preferably with a focus on hospital environments.
• Must meet hospital credentialing requirements.
• Proficient understanding of Cable Media: the ability to distinguish Coax, Mini-Hi-Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling required.
• Proficient understanding of Cable Handling and Terminations: the ability to maintain proper cable pull techniques, ability to maintain uniform cable dressing and secure system connections; Solder, Fiber-Terminations, and Crimp, Compression for audio, video, network, control, and power devices.
• Ability to read and interpret blueprints and schematics.
• Flexible scheduling is required to accommodate customer needs.
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Excellent organizational and time management skills.
• Excellent interpersonal and customer communication skills.

Nice To Haves

• PMP Certification is preferred.
• Workfront experience is preferred.
• CompTIA A+ certification or related Audio/Video certification (CTS) or relevant technology certification/credentials is preferred.

Responsibilities

• Manage successful integration project Go-Lives with local Arthrex agencies and customers.
• Manage customer expectations and stakeholder communication proactively to drive product and solution value.
• Advocate for customers and foster a customer-centric team environment.
• Provide product technical training or present on using video/audio systems to hospital Biomed staff, OR Staff, Service Technicians, or support personnel.
• Provide customer feedback on product usage and experience to advocate and connect the clients’ wishes to the business’s larger strategy.
• Lead cross-functional team efforts between installers, Project Management, and logistics to expedite installations.
• Oversee and direct installation teams, ensuring projects are completed on time and within budget.
• Configure, install, and test AV systems, including audio, video, and control systems.
• Communicate with clients, project managers, and engineers, providing updates and addressing concerns.
• Ensure all installations meet quality standards and adhere to project specifications.
• Maintain accurate records of installations, testing, and troubleshooting.
• Diagnose and resolve equipment performance issues as well as assist in the implementation of the remediation of the problem.
• Exhibit professionalism at all times by following SOPs, SLAs, and Work Instructions.
• Provides suggestions for improvement to systems.
• Recommend changes to documentation when applicable.
• Assist and manage escalated issues with integrated systems.
• Travel up to 75%

Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree