Installation Process Manager
About The Position
Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners. - Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0 What We Offer: A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance Health & Peace of Mind medical, dental, vision, and life insurance to support your wellbeing Join a Company Where Growth is Real over 60% of our leaders were promoted from within Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable Our Window Installation Process Managers supervise subcontractor crews and manage the installation process from start to finish. These managers must excel at technical measurement and provide top-notch service to ensure homeowner satisfaction and appropriate resource capacity for the company.
Requirements
- At least 2yrs of Construction/Home Improvement Experience
- At least 1yr of Window/Door Installation Experience
- At least 1yr of Conducting Technical Measures Required for Installation
- At least 1yr of Customer Service Experience and Conflict Resolution Skills
- Knowledge of applicable building codes and construction techniques.
- Previous work experience in recruiting and managing independent contractors.
- Basic computer skills and Microsoft office suite proficiency
- Ability to work and lead in a team environment.
- Basic financial knowledge.
- Must be willing to undergo a criminal background check
- Must be willing to undergo a pre-employment drug screening
- Must have a valid driver's license and clean driving record
Nice To Haves
- Prior Managerial/Leadership Experience is Preferred
- Previous P&L responsibility helpful, but not required.
Responsibilities
- Ensure homeowner satisfaction, as measured through customer surveys, by training and coaching associates on technical capabilities and customer service.
- Regularly visit Homeowner work sites to audit existing and new processes.
- Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
- Lead the recruiting efforts as needed to meet workforce requirements.
- Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
- Lead the safety initiates of the installation process to ensure safe practices are in place and are followed.
- Accurately measure the dimensions and determine installation processes for windows and doors.
- Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
- Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
- Manage independent contractors (including contracts, selection, and training) to ensure that appropriate installation process capacity exists.
- Work directly with homeowners to resolve installation process issues.
- Directly manage all associates involved in the installation processes.
Benefits
- A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
- Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance
- Health & Peace of Mind medical, dental, vision, and life insurance to support your wellbeing
- Join a Company Where Growth is Real over 60% of our leaders were promoted from within
- Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
