Installation Manager

Pivot•La Mirada, CA

About The Position

PIVOT INTERIORS Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether planning our Customer Experience program, developing multi-pronged marketing strategies, or designing projects for our innovative clients, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless. Your Role at Pivot The Installation Manager oversees all aspects of commercial furniture installation projects from planning through completion, ensuring timely, high-quality, and cost-effective delivery of services. This role serves as the primary point of coordination between sales teams, project managers, installation teams, and subcontractors to ensure seamless and professional installation experience. In Addition, You Will Provide direction and leadership to a functional team. Establish and communicate goals and objectives for the team that are in line with the corporate direction. Make decisions about hiring and terminations. Review individual and team performance and provide constructive feedback as needed. Possess specialized expertise in one or more functional areas. Develop and maintain strong relationships with team, peers, clients, suppliers, vendors and other partners in the industry to support repeat business and positive brand reputation. Recruit, select, hire, train and develop essential installation personnel (internal and subcontract) within service operations. Ensure that sound employee labor and Company policies are followed. Handle employee issues and discipline personnel as necessary. Promote a culture of safety, teamwork and continuous improvement within the installation team through monthly and weekly team meetings. Conduct personnel reviews and recommend wage increases as appropriate. Assist in the development of labor budgets per project, monitor budget through the life of each project to ensure responsible expenditures and adherence to project budget goals, track project labor hours and control costs to achieve profitability targets. Oversee and monitor purchasing of supplies and management of equipment, vehicle repairs and subcontractors. Ensure work order processes are efficient, well documented and lead to effective service management and dispatching. Act as a liaison between service operations personnel and other internal departments. Participate in internal management meetings. Establish service standards of performance via continuous improvement practices and monitor these standards throughout the installation team. Plan, schedule and manage installation projects to meet client deadlines and quality standards. Review installation drawings, floor plans and product specifications to ensure accuracy prior to project start. Coordinate delivery logistics, site readiness and installation sequencing with Project Managers, Designers and warehouse staff. Conduct site inspections to monitor project progress, resolve issues and ensure compliance with client expectations and safety regulations. Train Lead Installers to develop strong skills in installation project analysis, work planning and execution, client and third-part communication, customer relations, and overall project administration. Proactively identify potential project challenges and establish contingency plans to ensure smooth project execution and minimize disruptions. Consistently seek to find new approaches, methods and/or technologies to improve efficiencies within the installation team. Work with team members to establish and communicate performance standards that are specific and measurable. Communicate project status updates and resolve on-site challenges promptly to maintain client satisfaction. Ensure proper documentation of completed work, including punch lists, change orders and closeout reports. Perform other duties or special projects as assigned.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent trade school experience, required plus at least 7 years equivalent related experience and/or training with contract office furniture systems, most preferably with Herman Miller furniture systems.
Previous management experience.
Working knowledge of work processing and spreadsheet software, preferably Microsoft Office Suite programs.
General understanding of building systems, building codes, electrical, and cabling.
Familiarity with commonly used concepts, practices, and procedures within the field of commercial furniture installation.
Excellent analytical and problem-solving skills.
Strong leadership, management and mentoring skills.
Ability to respond to complex inquiries or complaints from customers or members of the business community.
Ability to effectively present information to top management in client organizations, public groups, and other outside entities.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

Oversees all aspects of commercial furniture installation projects from planning through completion, ensuring timely, high-quality, and cost-effective delivery of services.
Serves as the primary point of coordination between sales teams, project managers, installation teams, and subcontractors to ensure seamless and professional installation experience.
Provide direction and leadership to a functional team.
Establish and communicate goals and objectives for the team that are in line with the corporate direction.
Make decisions about hiring and terminations.
Review individual and team performance and provide constructive feedback as needed.
Possess specialized expertise in one or more functional areas.
Develop and maintain strong relationships with team, peers, clients, suppliers, vendors and other partners in the industry to support repeat business and positive brand reputation.
Recruit, select, hire, train and develop essential installation personnel (internal and subcontract) within service operations.
Ensure that sound employee labor and Company policies are followed.
Handle employee issues and discipline personnel as necessary.
Promote a culture of safety, teamwork and continuous improvement within the installation team through monthly and weekly team meetings.
Conduct personnel reviews and recommend wage increases as appropriate.
Assist in the development of labor budgets per project, monitor budget through the life of each project to ensure responsible expenditures and adherence to project budget goals, track project labor hours and control costs to achieve profitability targets.
Oversee and monitor purchasing of supplies and management of equipment, vehicle repairs and subcontractors.
Ensure work order processes are efficient, well documented and lead to effective service management and dispatching.
Act as a liaison between service operations personnel and other internal departments.
Participate in internal management meetings.
Establish service standards of performance via continuous improvement practices and monitor these standards throughout the installation team.
Plan, schedule and manage installation projects to meet client deadlines and quality standards.
Review installation drawings, floor plans and product specifications to ensure accuracy prior to project start.
Coordinate delivery logistics, site readiness and installation sequencing with Project Managers, Designers and warehouse staff.
Conduct site inspections to monitor project progress, resolve issues and ensure compliance with client expectations and safety regulations.
Train Lead Installers to develop strong skills in installation project analysis, work planning and execution, client and third-part communication, customer relations, and overall project administration.
Proactively identify potential project challenges and establish contingency plans to ensure smooth project execution and minimize disruptions.
Consistently seek to find new approaches, methods and/or technologies to improve efficiencies within the installation team.
Work with team members to establish and communicate performance standards that are specific and measurable.
Communicate project status updates and resolve on-site challenges promptly to maintain client satisfaction.
Ensure proper documentation of completed work, including punch lists, change orders and closeout reports.
Perform other duties or special projects as assigned.