Installation Manager (Garages) Raleigh, NC

Renuity-posted 5 days ago
$60,000 - $70,000/Yr
Full-time • Mid Level
Raleigh, NC
1,001-5,000 employees
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Manages the production processes to ensure that they run reliably and efficiently. The Installation Manager plans, organizes and controls production in an individual Branch to ensure that all installations/service calls are completed efficiently, on time, within budget and to standard. Responsibilities of the job include: planning and organizing production schedules, assessing project and resource requirements.

  • Manages all Lead Installers/Technician Assistants on his/her team; responsible for directing, coordinating, training, and evaluating the installation crews on his/her team; reports evaluations to General Manager.
  • Responds to requests from Project Specialist to schedule new installations or service.
  • Schedules and directs Lead Installers/Technician Assistants to new installations or service calls.
  • Processes documentation for new and completed jobs; delivering completed job folders to Project Specialist.
  • Ensures Production teams have all the proper materials to complete the job prior to leaving the Branch.
  • Frequently communicates with the Production teams to ensure the job will get completed on time.
  • Performs daily audits of all completed jobs to ensure customers are satisfied and final payment or financing has been received.
  • Inspects Production teams to maintain professional appearance and image.
  • Maintains backlog and communicates with the Project Specialist to have her/him to contact customers for scheduling backlogged installations to maximize scheduling.
  • Documents detailed installation and service notes in database.
  • Supervises Lead Installers/Technician Assistants on his/her team; assesses performance; disciplines employees and ensures properly documented.
  • Recruits, interviews, hires and trains new employees.
  • Ensures implementation and adherence to health and safety procedures.
  • Holds weekly production meetings that consist of safety, best practices, goals and achievements.
  • Performs and documents all required accident/incident investigations.
  • Immediately informs required management and corporate personnel when an accident/incident occurs.
  • Inspects Production team for proper tools and provides instruction on proper usage.
  • Performs, as required, Pre-Inspection and Post-inspection of new installations.
  • Recommends the ordering of additional equipment to safely install product on specific jobs.
  • Inspects job folders to ensure properly documented with all details.
  • Responds to technical questions from sales forces and customers.
  • Presents completed installation volume, AR and services information during the weekly all branch production meeting.
  • Communicates with management, sales representatives, customers and administrative personnel.
  • Addresses and solves serious installation/service issues, which includes potentially meeting with customers.
  • Resolves customer satisfaction issues timely and professionally.
  • Sets, implements, monitors and enforces quality control and tracking programs to meet quality objectives.
  • Upholds buildings appearance and integrity.
  • Maintains, as required, truck/vehicle fleet with preventative maintenance program, log repairs, vehicle stickers/registration, and appearance.
  • Inspects company provided tools condition for safe usage.
  • Performs other duties as assigned by the General Manager and/or Executive Staff.
  • Proven experience in the home improvement industry.
  • Strong business acuity with solid knowledge of profitability and employee management; aligns work with the Company’s strategic goals.
  • Responds promptly to customer requests for service and assistance.
  • Demonstrates patience with reluctant or frustrated customers.
  • Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives.
  • High degree of professional ethics and integrity.
  • Sound judgement and ability to analyze situations and information; a highly analytical approach, able to critically evaluate ideas and information.
  • Effective written and verbal communication with good presentation skills.
  • Able to embrace change and make improvements to working practices.
  • A successful team leader, able to manage self and others within a complex matrix environment; inspires and motivates others to perform well.
  • Strong interpersonal and communication skills sufficient to influence internal and external stakeholders; excels working across multiple departments.
  • Excellent time-management; ability to delegate tasks and implement changes appropriately and effectively; can manage stress with ease.
  • Strong computer skills and knowledge of a range of consumer relationship management (CRM), inventory management/spreadsheet software, WORD, etc.
  • Confident and effective decision-making skills.
  • Fantastic motivator; highly skilled in the art of negotiation.
  • Working knowledge of state and federal OSHA and EPA (lead/asbestos) regulations.
  • Ability to coach and mentor employees on a one-on-one basis as well as a group.
  • Proven track record of successfully training employees in productivity and safety.
  • Diligent and proactive results-driven personality.
  • Ability to coordinate, plan, manage and oversee the Production Department for optimum productivity.
  • 6+ years’ experience in production.
  • Has 3+ years of experience in a management or supervisor position.
  • Has a valid driver’s license.
  • Bachelor’s Degree in Business, Operations or Communication preferred (this degree requirement can be substituted by home improvement/construction experience).
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