Installation Manager

Intrepid Fiber Networks-posted 10 days ago
Full-time • Mid Level
Broomfield, CO
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The Installation Manager is responsible for analyzing data and processes and implementing corrective actions to support day-to-day operations in active markets. This role will ensure that timely reporting and corrective actions are in place to drive superior operational performance for our customers.

  • Work directly with the Installation vendors for order scheduling.
  • Allocate work orders within our service-order management system.
  • Schedule and coordinate customer service-drop appointments to ensure efficient installation.
  • Proactively call customers to reschedule missed and delayed appointments.
  • Interface between the Internet Service Providers (ISP) and the Installation vendors to coordinate: Service-order rescheduling, damage-claim submissions and follow-up customer escalations. D2D Activity and Marketing efforts.
  • Complete capacity planning and forecasting for residential and commercial customers, and collaborate with vendors on staffing plans.
  • Conduct audits of vendor invoices to verify accuracy and proper billing.
  • Audit daily installations and implement corrective actions.
  • Perform field inspections and execute corrective actions.
  • Ensure all daily scheduled installation activities are completed daily and on time.
  • Maintain installation materials inventory for installation vendors and order as needed .
  • Lead and manage network outages, including running the conference call, dispatching technicians and repair vendors .
  • Assign Service Ticket work orders in our service-order management system.
  • Engage in on-call rotation and support weekend and after-hours installations and repairs.
  • Provide operational metrics and reporting to the senior leadership team.
  • Self-starter / can operate independently and make sound decisions as it relates to support of customers and network.
  • Understanding of networking and equipment, as well as network architecture and topologies.
  • Must be able to understand, read, and interpret construction documents – (network diagrams / as-builts).
  • Understanding of all facets of OSP, including construction methods, materials used, and how to diagnose network outages.
  • Able to maintain a customer and network health focus.
  • Can manage difficult or emotional customer situations and respond promptly to customer needs with a focus on solving conflict, not blaming.
  • Understands and prioritizes safety by observing safety and security procedures, determining appropriate action beyond guidelines, and reporting potentially unsafe conditions.
  • Ability to work Monday through Friday.
  • Some local travel will be required.
  • Medical Plans: Various options, including high-deductible plans with lower premiums. Preventive care is covered at 100%, and you have access to a wide network of providers.
  • 401(k) Plan: Includes a company match to help you save for retirement.
  • Employee Assistance Program (EAP): Provides support for personal and work-related issues.
  • Paid Time Off (PTO): Starts accruing on your first day.
  • Additional benefits can include Dental and vision insurance, life and disability insurance, company vehicle or mileage reimbursement, and other perks.
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