Installation Manager (Closets) Landover, MD

Renuity•Landover, MD

1d•$65,000 - $80,000

About The Position

The Installation Team Manager is responsible for oversight and management of the Closet America Installation team, with focus on cost and scheduling. This includes fleet management, installation scheduling, and system installation. Installers create Organization, Beauty & Joy for our customers. It’s what we do and how we do it that sets Closet America apart from its competitors, making us the largest locally owned business of its kind in the DMV. In this position, you will:

Requirements

Bachelor’s degree in business management or other related field.
5 years management experience and 2 years’ experience installing closets or related home improvement products.
Any equivalent combination of education and experience.
Ability to focus on a goal and obtain a pre-determined result.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions and for the results of those decisions.
Ability to organize and direct oneself and effectively supervise others.
Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Ability to perform work accurately and thoroughly.
Possessing the trait of being organized or following a systematic method of performing a task.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Conduct and appearance is professional and to company standards and policies.

Responsibilities

Manage installers to ensure scope of work for jobs is clear and defined, appropriate labor and materials are defined for job completion, and work is performed according to Closet America’s standards and specifications.
Develop projections and leverage resources based on business needs.
Work with Customer Service to optimize scheduling to meet revenue goals.
Provide job assessment for projects with special circumstances that can impact resourcing.
Monitor the progress of all installation jobs and maintain reports of time to completion and first-time completion rate.
Manage and resolve escalated issues and address customer concerns as needed.
Assess Installer performance, process payroll, and calculate bonuses.
Collaborate with Installation Process Manager in team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps.
Coordinate logistics of daily morning roll-out, assuring product and documentation is complete.
Complete weekly progress reports for Management encompassing installation, service, and quality assurance.
Monitor and schedule vehicle maintenance and repairs.
Conduct Installer ride-along and quality audits
Support Installation Process Manager as required.
Other duties as assigned.