Installation Manager (Bath)

BATH FITTER GROUP•West Norriton Township, PA

About The Position

The primary purpose of this position is to maintain, manage, and improve the Production department and its personnel and processes within an assigned territory.

Requirements

Must be proficient in reading & writing using the English language.
Must have the ability to follow written and verbal instructions.
Must have the ability to work independently.
Must have competency with computers & other electronic office/business equipment.
Must have a sense of urgency; and react quickly and decisively to the needs of the business.
Bachelor’s degree or related experience and/or training: or equivalent combination of education and experience. Must be at least 21 years of age.
Must have valid driver’s license. Must have Lead Renovator Certification or acquire one at the next lead certification class.

Responsibilities

Recruits, hires, trains, supervises, motivates, and when necessary, terminates Installation Technicians, Warehouse and Detail/Service Technicians, and Helpers.
Places employment ads and conducts telephone screening, personal interviews, and post-offer/pre-employment screening (HPE, physical, drug test).
Conducts in house training of new employees the first week of their employment.
Schedules detail measures and installations, assigns work to installation personnel on a daily basis, and communicates scheduling needs and changes with the Corporate Scheduling Department.
Reviews and signs off on the previous day’s installations, measure runs and completed services prior to the submission of the morning report to Corporate.
Reviews and signs off on new job folders which must be forwarded to the Corporate Production Department the following business day.
Monitors and maintains branch service ratings as established by the company.
Conducts inspections of completed installations to ensure jobs are being installed according to company standards and completes job inspection forms for each.
Evaluates all installation and customer service issues, makes appropriate recommendations for resolution, ensures issues are resolved in a timely manner, and immediately communicates each with Regional Manager.
Conducts one-on-one sessions with employees, records direct reports addressing issues in performance and conduct.
Holds weekly installer/staff meetings.
Maintains a vehicle score of less than 3.0 errors per hundred miles.
Maintains 13% or less overall service rating.
Follows credit return procedure.
Maintains inventory accuracy of 98% or above.
Maintains NPS card return of 80% or above.
Maintains completed pictures of all installation.
Ensures Ultipro entries are accurate and makes corrections weekly as needed.
Turns in Daily logs by 9 a.m.
Notifies Regional manager by 3 p.m. of any problems and/or issues.
Ensures projects are followed to company standards throughout entire process.
Ensures compliance with all Safety Policies and Procedures and investigates all motor vehicle accidents and on the job related injuries to determine cause, preventability and methods to prevent recurrence.
Completes all Sales technical training whenever needed.
Monitors warehouse activities to ensure compliance to company policies and procedures, including the general maintenance of the warehouse and proper levels of stock materials.
Responsible for all installation/service functions of the assigned territory.
Ensures all company vehicles are serviced regularly, maintained in good working condition, and kept neat, clean and secure at all times and enters weekly vehicle updates.
Conducts weekly meeting on safety related topics.
Communicates, exercises, and enforces compliance to company policies and procedures including safety policies and OSHA regulations.
Performs other job-related duties as assigned to meet business needs.