Installation Manager

Leaffilter North-posted 8 months ago
$80,000 - $80,000/Yr
Full-time • Mid Level
New Orleans, LA
Specialty Trade Contractors
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Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally.

  • Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
  • Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
  • Work with the customer to schedule jobs based on installer availability and customer preferences
  • Review and publish daily installation and service reports to identify wins and opportunities for improvement
  • Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
  • Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
  • Train, coach and develop installation employees and contractors both in the office and in the field
  • Improve subcontractor retention rates through impactful training and engagement
  • Responsible for driving proficiency and efficiency amongst installation subcontractors
  • Works with the Field Trainer on individual performance, abilities, and capacities of the installers
  • Partner with leadership on identifying systemic training gaps and propose solutions to address gap
  • Collaborate with all office and corporate functional teams
  • Recruit subcontractors as needed to expand installation capacity
  • Must hold a valid driver's license
  • Performs other duties as assigned by supervisor
  • High School Diploma or equivalent
  • 3+ years of successful experience in home construction, remodeling, and/or installation management
  • Track record of successfully recruiting, training, coaching, and onboarding subcontractors
  • Demonstrated superior quality and attention to detail in all facets of the installation process
  • Ability to teach others through hands-on and documentation-based learning methods
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality
  • Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
  • Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
  • Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
  • Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction
  • Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization
  • Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions
  • Familiarity and comfort using ladders of various heights
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)
  • Experience in residential remodeling, plumbing, electrical, bathroom, and kitchen installation
  • Industry-best compensation packages
  • Fully paid health, dental, and vision insurance
  • 401k with company match
  • Paid time off including paid parental leave
  • Individualized career development programs
  • Childcare assistance
  • Employee assistance programs, including legal, financial planning, and counseling
  • Employee discount marketplace
  • Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee
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