Installation / Field Service Tech
About The Position
Installation Technician: Powering Precision Machinery in the Field Are you a hands-on problem solver who enjoys travel, working with advanced machinery, and delivering excellent customer experiences? Join Park Industries as an Installation/Field Service Technician 1, where you'll install and service state-of-the-art stoneworking equipment across the United States (and occasionally beyond). In this customer-facing role, you'll represent Park's ParkWAY values while ensuring every machine performs to specification and every customer feels confident in its operation. Who We Are Founded in 1953, Park Industries is the largest North American manufacturer of stoneworking machinery, headquartered in the vibrant city of St. Cloud, Minnesota. We're a family-owned business with a commitment to innovation, quality, and customer satisfaction. Under the Schlough family's third-generation ownership, Park Industries remains dedicated to pioneering state-of-the-art solutions with industry-leading service and support. What You'll Do As an Installation/Field Service Technician 1, you'll play a key role in bringing our machines to life and supporting customers in their day-to-day success.
Requirements
- High School Diploma or equivalent (required)
- 1-2 years of experience in a manufacturing environment (required)
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Experience with ERP systems (such as JDE) and collaboration tools (Teams, SharePoint)
- Familiarity with AutoCAD/Inventor or comparable 3D modeling software
- Ability to effectively use basic hand and power tools, including measuring devices
- This position is expected to travel at least 90% of the time. You can be located throughout the United States but must be within 60 miles of an approved major airport. In addition, you must be able to rent a car and travel by commercial flights.
Nice To Haves
- Robotics, Mechanization, Electronics, Hydraulics, or CNC Machine Tool diploma (preferred)
- Experience with CNC or stone equipment maintenance (preferred)
Responsibilities
- Machine Installation: Install Park Industries equipment to precise specifications at customer sites and secure customer sign-off upon completion.
- Service Support: Perform service work on equipment not meeting specifications, ensuring reliable operation before leaving the customer site.
- Customer Training: Demonstrate machine features, train customer personnel on safe and efficient operation, and provide coaching as needed.
- Customer Interaction: Represent Park with professionalism, building customer confidence through friendly, supportive, and expert communication.
- Documentation: Accurately complete time entry, expense reports, job reports, and daily documentation to maintain service records.
- Team Collaboration: Support other departments, contribute to special projects, and perform machine testing when assigned.
Benefits
- We offer a competitive benefits package, including health, vision, and dental insurance, a 401k plan, HSA and FSA accounts, tuition reimbursement, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
