Installation Engineer

Fujifilm

102d

About The Position

The Installation Engineer provides technical onsite support and expertise for the complete installation of radiographic systems (rooms) sold by Fujifilm Healthcare Americas Corporation (HCUS) at customer sites in accordance with QSR guidelines. Responsible for developing procedures and protocols aligned with product manuals to maximize efficiency of the installation within maximum expected timelines for each. Internal and external contacts often pertain to company plans and objectives. Normally receives minimal instruction in routine work, general instructions on new products or assignments. Determines methods and procedures on new products and may provide guidance to other personnel. Responsible for training local personnel on how to install equipment and best practices related to the installation process. To meet the needs of our customers, work outside normal business hours and holidays are required.

Requirements

• Associates degree in Electrical/Mechanical Engineering or other related field with a minimum of 5 years technical or military related professional experience or comparable education and work experience.
• Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees and the business.
• Experience with Case Management reporting and tracking tools.
• Strong working knowledge of current network technologies.
• Strong working knowledge of current IT technologies and common business productivity software, e.g.: MS Excel, MS Word, MS Project, MS Power Point, MS Visio, etc.
• Superior communication and interpersonal skills, excellent telephone manner.
• Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment.
• Excellent organizational and multi-tasking skills.
• Must be open to travel to assignment locations across the country and can live within the identified Zone.
• Ability to work outside normal business hours and holidays to meet business needs.

Responsibilities

• Performs the installation of hardware and software of medical imaging systems, components, and accessories to ensure conformance with appropriate market specifications.
• Identifies issues and communicates with the Product Support Specialist (PSS) or the Imaging System Project Manager (ISPM) to address incompatibilities/concerns.
• Makes recommendations for corrections or process changes.
• Interfaces with internal and external customers in support of project coordination and to address any challenges/discrepancies that may arise during the installation process.
• Completes all required documentation in a timely manner.
• Assists with technical training within the scope of an assigned product family, product or module which includes installation guidance for local personnel.
• Assists in the investigation of product complaints dispositioned within the Quality Review Board (QRB) process.
• Maintains technical expertise on HCUS product offerings and stays abreast of current industry trends and future technology advancements through continuous education.
• Assesses new techniques and current work practices to reduce service costs and increase installation efficiency.
• Participates in customer pre-installation site visits, as necessary.
• Adheres to the Company’s quality and regulatory compliance requirements, without exception.

Benefits

• Dynamic, flexible environment that fuels creativity and drive.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 501-1,000 employees