About the position
This position is primarily responsible for installation, configuration and upgrade of the Quanum Enterprise Content Solutions (ECS) system and all supporting, ancillary servers. This involves Linux (Red Hat) and Windows servers configured in a high availability environment utilizing an Oracle database. Assistance with the development of the technical installation plan for new customer implementations and Quanum ECS release upgrades. This involves working directly with our customer's technical staff and third party vendors. Delivery of installation and upgrade technical activities for the Quanum ECS system, including all supported third party applications, and databases. Plan and execute Quanum ECS hardware and storage migrations including the technical plans to move to different hardware and OS platforms. Provide technical insight on internal documentation related to installation and upgrade activities. Conduct knowledge transfer sessions related to Quanum ECS technical infrastructure and use for the customer's technical team. Provide support for sales and account management related to hardware and system configuration. Lead technical discussions with customer's related to system installation and upgrade activities.
Responsibilities
- Assistance with the development of the technical installation plan for new customer implementations and Quanum ECS release upgrades.
- Delivery of installation and upgrade technical activities for the Quanum ECS system, including all supported third party applications, and databases.
- Plan and execute Quanum ECS hardware and storage migrations including the technical plans to move to different hardware and OS platforms.
- Provide technical insight on internal documentation related to installation and upgrade activities.
- Conduct knowledge transfer sessions related to Quanum ECS technical infrastructure and use for the customer's technical team.
- Provide support for sales and account management related to hardware and system configuration.
- Lead technical discussions with customer's related to system installation and upgrade activities.
Requirements
- Bachelor's degree in Computer Science, or related field
- System administration experience
- Software installation, deployment and/or system monitoring experience
Nice-to-haves
- System administration experience, in an enterprise setting, supporting production databases and/or applications
- Software installation, deployment, system monitoring, performance tuning, and troubleshooting, preferably in a Linux (Red Hat) environment.
