Installation Dispatch Supervisor

WACA, Inc. • TX

103d

About The Position

Wilson AC & Appliance is seeking an Installation Dispatch Supervisor to oversee and optimize our daily home appliance installation operations. This position will play a key role in ensuring timely service, efficient routing, and excellent customer communication.

Requirements

• 3–5 years of experience in dispatch, logistics, or operations coordination—ideally within appliance, home service, or luxury retail segments.
• Strong organizational, multi-tasking, and communication skills—capable of keeping pace in a fast-moving environment.
• Familiarity with scheduling/dispatch software.
• Leadership experience, including ability to mentor and coach staff.

Responsibilities

• Supervise and actively dispatch installation team to ensure timely, accurate, and efficient delivery of service.
• Manage and adjust installation schedules in real time, coordinating with sales, warehouse, and client care to resolve delays, rush orders, and routing challenges.
• Work with Lead Installer to verify job site readiness before dispatch (measurements, access, power/water/gas, special handling).
• Maintain clear communication channels with installers, ensuring they have the necessary tools, parts, photos, and instructions for each job.
• Monitor field progress throughout the day; triage issues such as no-access, job site conditions, or add-on requests, and re-route as needed.
• Collaborate with warehouse and parts teams to align deliveries and special equipment, flagging shortages and ensuring availability.
• Track and report key metrics: on-time arrival %, average route drive time, reschedules, repeat visits, and photo/completion checklist compliance.
• Collaborate closely with operations, service, and management to align dispatch priorities with showroom promotions, builder timelines, and product launches.
• Provide coaching and guidance to dispatch staff (where applicable), contributing to process improvements and consistency in performance.
• End-of-day reconciliation of completed/partial/cancelled jobs; ensure notes, photos, and customer updates are logged in the system.
• Maintain installer capacity calendar and assist in fair rotation planning for Saturdays.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Benefits/Perks
• Competitive Pay
• Employer-supported Health, Dental, and Vision Coverage
• Career Advancement

What This Job Offers