About The Position

Wilson AC & Appliance is seeking an Installation Dispatch Supervisor to oversee and optimize our daily home appliance installation operations. This position will play a key role in ensuring timely service, efficient routing, and excellent customer communication.

Requirements

  • 3–5 years of experience in dispatch, logistics, or operations coordination—ideally within appliance, home service, or luxury retail segments.
  • Strong organizational, multi-tasking, and communication skills—capable of keeping pace in a fast-moving environment.
  • Familiarity with scheduling/dispatch software.
  • Leadership experience, including ability to mentor and coach staff.

Responsibilities

  • Supervise and actively dispatch installation team to ensure timely, accurate, and efficient delivery of service.
  • Manage and adjust installation schedules in real time, coordinating with sales, warehouse, and client care to resolve delays, rush orders, and routing challenges.
  • Work with Lead Installer to verify job site readiness before dispatch (measurements, access, power/water/gas, special handling).
  • Maintain clear communication channels with installers, ensuring they have the necessary tools, parts, photos, and instructions for each job.
  • Monitor field progress throughout the day; triage issues such as no-access, job site conditions, or add-on requests, and re-route as needed.
  • Collaborate with warehouse and parts teams to align deliveries and special equipment, flagging shortages and ensuring availability.
  • Track and report key metrics: on-time arrival %, average route drive time, reschedules, repeat visits, and photo/completion checklist compliance.
  • Collaborate closely with operations, service, and management to align dispatch priorities with showroom promotions, builder timelines, and product launches.
  • Provide coaching and guidance to dispatch staff (where applicable), contributing to process improvements and consistency in performance.
  • End-of-day reconciliation of completed/partial/cancelled jobs; ensure notes, photos, and customer updates are logged in the system.
  • Maintain installer capacity calendar and assist in fair rotation planning for Saturdays.

Benefits

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Benefits/Perks
  • Competitive Pay
  • Employer-supported Health, Dental, and Vision Coverage
  • Career Advancement
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service