Installation Coordinator

Johnson Controls-posted 6 months ago
Full-time • Entry Level
Lynnfield, MA
Specialty Trade Contractors
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THIS POSITION WILL BE ONSITE AT THE LYNNFIELD, MA BRANCH. Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

  • Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs.
  • Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
  • Perform welcome calls to each customer within 48 hours of job booking.
  • Communicate with internal and external customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
  • Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job.
  • Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
  • Track and verify on-time delivery of all materials needed to complete installations.
  • Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
  • Authenticate and process all necessary paperwork to ensure that each installation meets with JCI's Zero Harm safety policy.
  • Process all necessary paperwork to ensure timely closeout of the installation.
  • Facilitate the closing of each installation job either directly or through follow up with various other departments.
  • High School Degree or equivalent
  • At least 3 years of customer service, dispatch and service scheduling experience.
  • Strong communication and organizational skills
  • Knowledgeable in Microsoft (Especially Outlook and Excel)
  • Excellent written and verbal communication skills
  • Ability to handle several tasks simultaneously
  • Ability to work in a fast paced, team-oriented environment
  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!
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