Installation Coordinator

TriMark•Albany, GA

13h•Hybrid

About The Position

The Installation Coordinator reports to the Installation Supervisor Located in Albany GA Full-Time- Hybrid The Installation Coordinator is responsible for ensuring timely and efficient scheduling of customer foodservice equipment installations, managing inbound customer contacts, and overseeing the coordination of service vehicles and work crews. This position requires strong organizational skills, a customer-driven focus, and the ability to manage a high volume of inbound calls.

Requirements

1 – 2 years of experience in scheduling and/or dispatch, or equivalent military or practical experience.
Experience in coordinating systems and knowledge, preferably within a service/installation department.
Proficient computer skills in Microsoft Office (Excel, Word, Outlook) and the ability to learn other internal software as needed.
Ability to successfully pass a background check post offer acceptance.

Responsibilities

Schedule and dispatch workers, work crews, equipment, or service vehicles according to customer requests.
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors electronically.
Communicate with customers to address questions, problems, or requests for service or equipment.
Prepare daily installation schedules and confirm install schedules with customers throughout the day.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other install information.
Monitor the GPS software to ensure vehicles are at assigned locations.
Oversee and distribute install scheduling according to approved procedures.
Manage all inbound customer contacts via phone, email, web portal, and fax in a fast, customer-friendly, and professional manner.
Employ formalized scripting to communicate with customers and provide consistent and organized information.
Cross-promote all services offered to customers.
Review current processes and services regularly and make recommendations/proposals to improve the customer experience.
Work cohesively as a customer service team member and provide internal support as needed.
Resolve escalated customer service issues.
Perform other related duties as required and assigned.