Install Manager - Residential Remodeling, Onsite Customer Service and Project Management
About The Position
A UHE Install Manager provides frontline customer service and management of dozens of residential renovation projects on a weekly basis, supported by a collaborative administrative team. Success in this role involves supervising professional installations, satisfying customer concerns, managing multiple job sites across a regional radius, maintaining a high customer satisfaction rating (8.5/10.0 or higher), and supervising significant residential home improvement projects (1.5M to 2.5M in the first year). The role also involves working with company leadership on business development and requires an individual who is driven, customer-focused, organized, thrives on problem-solving, and has a track record of success in fast-paced, mobile environments.
Requirements
- Driven / Operates With Urgency
- Customer Focused
- Organized / Thrives on Problem Solving
- Past Success In A Fast-Paced, Mobile Environment
- Experience being responsible for or managing people and activities occurring at different geographic locations
- Customer Experience and Service
- Self-Organized
- Motivated by the opportunity to engage in active problem solving
- Ability to flourish independently with a desire to feel part of a team
- Enjoy spending your days behind the wheel with a clean driving record
- Communication skills in person & on the phone
- Sound judgement
- Resilience & Positive Attitude
- Enjoy learning
- Customer service experience
- Driver's License (Required)
- Small Team Management experience
Nice To Haves
- Experience in carpentry and residential construction (2+ years preferred)
- Success in other multi-faceted roles overseeing multiple teams (Hospitality / Restaurant General Managers / Event Managers / Project Management in other fields etc)
Responsibilities
- Ensure projects are completed to customer satisfaction, on time, and on budget
- Maintain daily records and schedules, effectively operating as the bridge between field and office
- Operate independently to execute scopes and projects, leveraging the resource of the team when needed
- Independently schedule and manage your time daily to meet with each active customer & crew, prepare for upcoming jobs, and execute in the moment problem solving
- Process payment approvals for labor & materials within UHE systems
- Adhere to local regulations including maintenance of building permit per job & safety expectations
- Guide customers through required decisions involving scope adjustments mid-project
- Support the operations of regional expansion initiatives and strategies
- Attend ongoing Continuing Education programs – Always Be Learning & Improving!
Benefits
- Competitive Salary
- Bonuses
- Awards Trip
- Ethically Driven Team
- Company Vehicle
- Gas Card
- Company Phone
- Paid Training
- Generous Performance Based Bonuses
- Recognition, awards, and trips
- A full suite of benefits
- A matching retirement program
- Training and mentoring
- Ability to see real, tangible results from your efforts and be rewarded on those successes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
