Install Manager (New Construction)

MTM LLC • Richmond, VA

78d

About The Position

Our Client is looking for a driven New Construction Installation Project Manager to join our award-winning team. In this pivotal role, you’ll lead installation operations for a trusted national brand. You’ll oversee all aspects of new construction installations in Central Virginia—from installer coordination and project planning to quality control and customer satisfaction. We’re seeking a proactive, service-minded leader who thrives in a fast-paced environment and can manage multiple projects with confidence.

Requirements

• 2+ years of construction project management experience, preferably in window and door installation.
• Prior hands-on installation experience in new construction is highly preferred.
• Bachelor’s degree or equivalent management experience is a plus.
• OSHA 30 and CPR certified.
• Bilingual in English and Spanish is a plus.
• Excellent communication, problem-solving, and organizational skills.
• Basic computer skills, including knowledge of CRMs such as Salesforce.

Responsibilities

• Recruit, onboard, and train high-quality installation subcontractors.
• Provide ongoing coaching and performance management for installer partners to ensure consistent quality and adherence to company standards.
• Certify sub-installers in the installation procedures, safety protocols, and water management best practices.
• Attend new prospect builder meetings with sales representatives in an effort to win new business.
• Assist with quoting custom and semi-custom installation jobs and provide guidance throughout the sales cycle.
• Review quotes, labor calculators, and construction plans for accuracy and margin.
• Make necessary adjustments and provide retraining to sales teams as needed.
• Develop and maintain installation schedules in collaboration with sales reps, logistics, installers, and third parties for lifts.
• Conduct pre-installation site visits to verify readiness, confirm rough openings, and align with general contractors or superintendents.
• Lead on-site coordination on installation days to ensure quality execution and resolve field issues in real-time.
• Conduct thorough post-installation inspections with site superintendents.
• Coordinate rework or service requests, and ensure final sign-offs are obtained.
• Verify installation quality and approve subcontractor invoices based on performance and adherence to standards.
• Oversee delivery and installation of held accessories, verifying quality and approving related payments.
• Manage change orders, working with contractors and reps to ensure proper billing and documentation.
• Assist in onboarding and training of new project managers or service technicians.
• Serve as a liaison between field teams and internal departments to resolve issues and ensure customer satisfaction.

Benefits

• Competitive salary (based on experience)
• Company vehicle and gas card
• Monthly performance incentives
• Annual profit sharing
• Company-matched 401(k)
• Comprehensive benefits package including health, vision, dental, and life insurance
• Career development and advancement opportunities
• Hands-on training and mentoring
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree