Install Manager (New Construction)

Mtm•Richmond, VA

15d•Onsite

About The Position

Position Overview Our Client is looking for a driven New Construction Installation Project Manager to join our award-winning team. In this pivotal role, you’ll lead installation operations for a trusted national brand. You’ll oversee all aspects of new construction installations in Central Virginia—from installer coordination and project planning to quality control and customer satisfaction. We’re seeking a proactive, service-minded leader who thrives in a fast-paced environment and can manage multiple projects with confidence. What We Offer Competitive salary (based on experience) Company vehicle and gas card Monthly performance incentives Annual profit sharing Company-matched 401(k) Comprehensive benefits package including: - Health, vision, dental, and life insurance Career development and advancement opportunities Hands-on training and mentoring

Requirements

2+ years of construction project management experience, preferably in window and door installation.
Excellent communication, problem-solving, and organizational skills.
Basic computer skills, including knowledge of CRMs such as Salesforce.
Ability to stand, walk, climb, kneel, and lift/move up to 100 lbs.
Requires regular use of hands, vision (close, distance, color, depth perception), and hearing.
Work includes physical tasks in varied weather and jobsite conditions.

Nice To Haves

Prior hands-on installation experience in new construction is highly preferred.
Bachelor’s degree or equivalent management experience is a plus.
OSHA 30 and CPR certified.
Bilingual in English and Spanish is a plus.

Responsibilities

Installer Development & Oversight Recruit, onboard, and train high-quality installation subcontractors.
Provide ongoing coaching and performance management for installer partners to ensure consistent quality and adherence to company standards.
Certify sub-installers in the installation procedures, safety protocols, and water management best practices.
Sales Team Support Attend new prospect builder meetings with sales representatives in an effort to win new business.
Assist with quoting custom and semi-custom installation jobs and provide guidance throughout the sales cycle.
Project Review & Quoting Review quotes, labor calculators, and construction plans for accuracy and margin.
Make necessary adjustments and provide retraining to sales teams as needed.
Project Coordination & Execution With the aid of your inside Project Coordinator, develop and maintain installation schedules in collaboration with sales reps, logistics, installers, and third parties for lifts, etc.
Conduct pre-installation site visits to verify readiness, confirm rough openings, and align with general contractors or superintendents.
Lead on-site coordination on installation days to ensure quality execution and resolve field issues in real-time.
Post-Installation Oversight Conduct thorough post-installation inspections with site superintendents.
Coordinate rework or service requests, and ensure final sign-offs are obtained.
Verify installation quality and approve subcontractor invoices based on performance and adherence to standards.
Accessory Management & Change Orders Oversee delivery and installation of held accessories, verifying quality and approving related payments.
Manage change orders, working with contractors and reps to ensure proper billing and documentation.
Team Support Assist in onboarding and training of new project managers or service technicians.
Serve as a liaison between field teams and internal departments to resolve issues and ensure customer satisfaction.