Install/Maintenance Supervisor

Ripple Fiber•Fort Myers, FL

19d

About The Position

We are seeking a Install/Maintenance Supervisor to join our growing team based in Fort Myers, FL. About Ripple Fiber At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future. We believe the biggest wave starts as a ripple. About our culture We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. About the role The Install/Maintenance Supervisor will lead the installation, maintenance, and repair of customer fiber-optic telecommunications systems. This role is critical to ensuring high-performance network infrastructure and exceptional service delivery. The ideal candidate will possess a strong blend of technical expertise, leadership capabilities, and strategic thinking. This role leads day-to-day field operations in a market: supervising installers, supporting installs and troubleshooting, and enforcing quality, safety, and schedule standards. They act as the field lead, bridging direction from the Regional Operations Manager to frontline installers.

Requirements

Experience specifically in FTTH / in-home fiber install operations.
High School diploma or equivalent; technical/trade schooling preferred.
3+ years of experience in fiber / broadband / telecom installation or field operations.
1+ year in a leadership or supervisory capacity over installers or field technicians.
Strong ability to work on the ground in installations and also lead people.
Proficiency with routing, scheduling, and dispatch planning.
Good troubleshooting & technical skills in fiber drop, CPE, ONT, WiFi basics.
Strong communication, coaching, and conflict resolution skills.
Ability to manage metrics, field KPIs, and act on performance data.
Valid driver’s license and clean driving record; ability to travel locally.
Willingness to work flexible hours.

Nice To Haves

Certifications in fiber optics or broadband (CFOT, SCTE, etc.).
Experience with field workforce management or mobile dispatch systems.
Some familiarity with escalation paths, SLAs, or regional operations support.
Prior experience interfacing with customers in field installation contexts.

Responsibilities

Oversee fiber network upgrades, and repairs across customer sites.
Manage field and support teams to ensure timely and cost-effective project completion.
Monitor network performance and troubleshoot infrastructure issues to maintain optimal service levels.
Collaborate with network engineers to design and implement scalable fiber solutions.
Delegate work orders and assignments effectively to ensure operational efficiency.
Communicate clearly with internal teams and external stakeholders.
Analyze complex situations and make strategic decisions to support business goals.
Supervise, mentor, and evaluate installation technicians and crews in your market.