Install Coordinator

A1 Garage Door Service•Phoenix, AZ

1d•Remote

About The Position

The Install Coordinator is a key driver of our customer experience, ensuring every project moves smoothly from sale to installation. This role serves as the communication hub between customers, sales representatives, and vendors—bringing organization, attention to detail, and proactive problem-solving to every order. By managing materials, schedules, and updates, the Install Coordinator helps turn promises made in the field into successful, on-time installations that exceed customer expectations. This position is remote, however you MUST be based in a state where we are operating. (Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC)

Requirements

Strong written and verbal communication skills
High attention to detail with the ability to manage data entry accurately
Proven problem-solving and negotiation skills
Comfort working independently as well as collaboratively with cross-functional teams
Flexibility to work extended hours when project demands require it
Proficiency with computer systems and software
Working knowledge of Microsoft Office (Word, Excel, Outlook)
Ability to multitask across multiple systems and applications simultaneously

Nice To Haves

experience with ServiceTitan is a plus

Responsibilities

Coordinate and schedule customer installations, ensuring all requirements are met for a successful install
Maintain clear and timely communication with customers regarding order status, next steps, and scheduling
Collaborate with sales representatives to resolve incomplete or unclear order information
Support sales reps in real time by answering questions and assisting with scheduling in-stock doors while they are onsite with customers
Create and record accurate purchase orders to support proper accounting and inventory tracking
Communicate regularly with vendors, sales teams, and customers to ensure smooth order fulfillment
Spend most of your day on the phone coordinating orders, schedules, and updates