Unique Indoor Comfort Philadelphia - Install Coordinator
About The Position
Unique Indoor Comfort Philadelphia is now an Ace Hardware Company! Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services. We are seeking a motivated and organized Installation Coordinator to join our team. The Installation Coordinator will be responsible for coordinating all aspects of our installation projects, ensuring timely completion and customer satisfaction. The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Requirements
- High school diploma or equivalent.
- Ability to multi-task with a high level of accuracy and attention to detail and prioritization
- Strong communication skills, written and verbal
- Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
- Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday.
- Talk and hear, both in person and by telephone
- Use hands repetitively to operate computers and standard office equipment.
- Reach with hands and arms lifting up to 30 lbs.
- Close vision, distance vision
- Answer the phone with the second ring.
Nice To Haves
- Prior customer service experience is a PLUS!!!
- Experience with Service-Titan preferred but not required
Responsibilities
- Communicate with the sales team to book solid installations
- Schedule installations and assign install crews in Service-Titan
- Keep in communication with customers regarding scheduling and timelines for completion
- Prepare any permits or needed documents prior to installation
- Maintain and update the Install Boards
- Ensure proper equipment has been recorded in the customers records
- Register all equipment as needed
- Register rebates for the company and customers as needed
- Assist customers with scheduling inspections or any post-installation matters
- Make post-installation follow-up calls to achieve the highest level of customer satisfaction
Benefits
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
