Unique Indoor Comfort Philadelphia - Install Coordinator

Ace Hardware•King Of Prussia, PA

27d•$22 - $25•Onsite

About The Position

We are seeking a motivated and organized Installation Coordinator to join our team. The Installation Coordinator will be responsible for coordinating all aspects of our installation projects, ensuring timely completion and customer satisfaction. The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

High school diploma or equivalent.
Ability to multi-task with a high level of accuracy and attention to detail and prioritization
Strong communication skills, written and verbal
Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook

Nice To Haves

Prior customer service experience is a PLUS!!!
Experience with Service-Titan preferred but not required

Responsibilities

Communicate with the sales team to book solid installations
Schedule installations and assign install crews in Service-Titan
Keep in communication with customers regarding scheduling and timelines for completion
Prepare any permits or needed documents prior to installation
Maintain and update the Install Boards
Ensure proper equipment has been recorded in the customers records
Register all equipment as needed
Register rebates for the company and customers as needed
Assist customers with scheduling inspections or any post-installation matters
Make post-installation follow-up calls to achieve the highest level of customer satisfaction

Benefits

Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Benefits are provided in compliance with applicable plans and policies.

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