Inspections Operations Manager

Summit Companies•Roanoke, VA

About The Position

The Inspections Operations Manager is responsible for keeping abreast of technology developments in their field, assisting with customer relations, product line enhancements, and product service. Additionally, the Inspections Operations Manager is responsible for tracking budget and margin targets to meet profitability goals and coordinating the key activities of the Inspection Service Department Team, along with key administrative duties. The Inspection Service Manager is also responsible for adhering to SFS’s quality program.

Requirements

HS Diploma or equivalent required.
NICET II required.
5-10 years’ experience inspecting fire protection systems required.
Must be able to work alone and as part of a team.
Construction experience, management experience, basic math skills, customer service, problem-solving skills, decision-making skills, ability to multitask, scheduling experience, and the ability to plan and organize is required.
Must have the ability to effectively read, write,e and communicate in English with employees and customers.
3+ years operating a computer utilizing Microsoft Office, and accurately reading electronic blueprints required.
Valid driver’s license with acceptable driving record required.
Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer-specific requirements based on contractual agreement.
Frequent local travel required.

Nice To Haves

Advanced math skills, billing experience, and the ability to train is preferred.
Experience with Salesforce and ERP systems preferred.

Responsibilities

Manage the Inspection Service Department field personnel as needed to build first class service team.
Responsible for reviewing and quality control of all inspection reports in our web-based reporting system.
Responsible for obtaining and maintaining a minimum 90% on-time inspection rate.
Schedule all field activities and proper coordination with customers, using appropriate manpower planning tools.
Assists when problems are encountered.
Review employee time sheets for accuracy.
See that they are submitted on a timely basis to meet the payroll deadline.
Assist the Sales department in pricing service work in accordance with SFS’s pricing structure.
Purchase or rent all equipment needed for each job and specific need.
Visit job sites as needed and maintain communication between the customer and the field teams.
Communicate with internal and external customers in a professional manner.
Review all field employees per company policy.
In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the Service Manager and/or District Manager, with appropriate documentation entered in personnel files.
Ensure company provided vehicle is clean and well-maintained in accordance with company policies.
Ensure that field personnel’s company-provided vehicles are clean and well-maintained in accordance with company policies.
Ensure that all tools are maintained in proper working order.
If damaged, ensure that tools are labeled indicating their status.
New tool purchases are to be coordinated with the Service and/or District Manager.
Ensure that each quarter, each Inspector completes a tool inventory checklist and reports any lost or stolen tools.
Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.
Understand and follow SFS’s Safety program, SDS book, Hazardous communication program, policies, and procedures.
Ensure all required safety training is scheduled and conducted in accordance with company policy.
Ensure all field employees follow all site-specific safety policies.
Other duties may be assigned.