Inspection Services Operations Manager

Illinois Tool Works • Rogers, MN

70d • $100,000 - $140,000

About The Position

North Star Imaging (NSI), is a global organization that designs, manufactures, sells and services 2D digital and radiography and 3D computed tomography equipment. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development. NSI is part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. NSI's Inspection Scanning Operations Manager plays a critical role in managing day-to-day operations, driving strategic initiatives, and ensuring continuous improvement across the organization. This position requires a balance of leadership, technical expertise, and business acumen to support company growth and operational excellence. This position is located at our Rogers, MN Headquarters.

Responsibilities

• Develop and implement operational strategies aligned with company goals and objectives.
• Lead the operations team in executing initiatives that enhance productivity, quality, and cost-effectiveness.
• Drive continuous improvement programs to streamline processes and increase efficiency.
• Develop and manage the operations budget, ensuring effective resource allocation and cost control.
• Work directly with customers on DR & CT techniques to ensure high-quality service delivery.
• Represent NSI within the industry through participation in professional organizations (e.g., ASNT, ASTM).
• Provide clear direction, set performance goals, and conduct regular evaluations for team members.
• Foster a collaborative, high-performance culture within the inspection and scanning teams.
• Ensure compliance with all applicable laws, regulations, and industry standards across all locations.
• Maintain proper permits and licenses while overseeing safety and compliance initiatives.
• Analyze existing operational processes to identify and address areas for improvement.
• Implement lean methodologies and best practices to optimize workflows and minimize waste.
• Monitor key performance indicators (KPIs) and take corrective action as needed.
• Maintain NSI procedures and work instructions to ensure compliance with customer and industry standards.
• Conduct supplier audits to ensure conformance and reliability.
• Establish and maintain rigorous quality control standards to meet or exceed customer expectations.
• Implement quality assurance measures to reduce defects, improve product reliability, and ensure regulatory compliance.
• Partner with departments such as sales, engineering, and finance to align operational strategies with broader business objectives.
• Facilitate communication and coordination to ensure smooth interdepartmental workflows and strong customer service outcomes.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• Paid parental leave
• 401k (with match)
• Generous tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Industry: Transportation Equipment Manufacturing
• Number of Employees: 5,001-10,000 employees