Insomniac - Vans Warped Tour Long Beach 2025 Seasonal Ground Control / Headliner Experience Festival Team Member

About the position

Insomniac is looking for a Ground Control and Headliner Experience Team Member to provide an exceptional experience to headliners. This position will report to Ground Control and Headliner Experience Managers.

Responsibilities

• Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose
• Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones at correct times with assigned group mates
• Learn how to operate a two-way radio and perform emergency medical calls
• Listen attentively to the radio and respond immediately to specific calls and requests
• Assist distressed individuals when they are in need of a helping hand
• Memorize information provided by the event website, festival guide and staff guide to share with attendees
• Understand evacuation procedures and locate safe refuge locations prior to the opening of each show
• Provide support at entrance areas using megaphones to assist Headliners with directional support

Requirements

• Customer service-related work experience is preferred
• Experience using radios and ability to work under pressure in stressful environments is required
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant
• Must be able to stand on your feet for up to four hours at a time and walk long distances
• Must be able to lift up to 20lbs
• Must be able to walk up/down stairs

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Access to free live events through our exclusive employee ticketing program