Insomniac - Project GLOW DC 2025 Seasonal Box Office Attendant

Live Nation • Washington, DC

239d • $16 - $19

About The Position

The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas. This role requires a passion for dance culture and a commitment to excellent box office support. The position involves actively participating in training sessions for the Front Gate box office system, assisting patrons with their ticket orders, resolving scanning issues, and managing cash and credit card transactions. The Box Office Attendant must maintain a professional demeanor, keep the area organized, and be knowledgeable about the event to provide accurate information to attendees.

Requirements

• Sales and customer service-related work experience is preferred.
• Must feel comfortable with using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• Must be able to de-escalate situations before they become unpleasant.
• Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must maintain and carry a valid driver's license at all times.

Responsibilities

• Actively participate in a training session for the Front Gate box office system.
• Quickly and efficiently identify a customer's will call order by verifying customer information.
• Resolve any scanning issues that may occur with a patron's ticket at the gate.
• Accurately administer cash and credit card transactions with Front Gate POS system.
• Contact supervisor for unanswered questions.
• Maintain a professional, upbeat attitude and smile at all times.
• Keep area clean and organized.
• Understand surroundings and all published festival information.
• Take extraordinary initiative when answering attendee's questions.
• Treat all attendees with equal respect and sincerity.
• Understand evacuation procedures and safe refuge locations.
• Report to Box Office Management.

Benefits

• Equal employment opportunity for all applicants.
• Support for reasonable accommodations for individuals with disabilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries