Insights Analyst, Member Experience
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About The Position
As an Analyst on the Insights team, you will help to take our analyses to the next level by providing Chime’s OMX team with insights at their fingertips. You will be working directly with both our Support and Product partners to identify opportunities in helping our members have a great experience with Chime. This role will use their analytics and data science toolkits to be responsible for providing data-driven recommendations to the OMX team in order to improve our product and processes to support the growing operational and member changing needs. Your work will be centered around a) creating insightful analyses to provide recommendations to our business partners, b) informing reporting and dashboards to productionalize and scale insights, and c) supporting the design and evaluation of experiments conducted within OMX. This position requires a strong understanding of statistics and experiment design, such as regression and A/B testing, as well as the ability to present findings clearly and concisely across levels of the organization. You will demonstrate strong storytelling skills and collaborate cross-functionally to provide insights that drive member-oriented results, engagement, and retention. You will also partner with internal teams to develop critical metrics, analyze patterns, and deliver actionable insights that influence strategy.
