Inside Tech Support

PROTECH MEDICAL LLC•Columbia, TN

8d•$15 - $16•Onsite

About The Position

Regular, dependable, and predictable on-site attendance Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care. Develop and maintain working knowledge of current Speech Therapy products, and other services offered by the organization and all applicable insurance guidelines for coverage and reimbursement.

Requirements

High School Education required.
Ability to work independently.
Outstanding Communication and presentation skills – both written and oral
Excellent analytical, reasoning, and critical thinking skills
Courteous Customer Service (internally and externally)
System Proficiency (Microsoft Office 365, Sharepoint, Azure, 10-key skills, AAC Software, and other needed software applications)
Excellent computer skills
Operating Systems including Windows 10, Apple iOS Linux, and Mac OS.
Network management experience including using systems such as Cisco.
Must love helping People (both internally and externally)
Elevated level of attention to detail
Positive influence on all employees
Able to manage multiple priorities and close the loop when interrupted.
Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.

Responsibilities

Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
Maintains communication equipment by troubleshooting, reporting, and tracking problems.
Maintains and improves quality results by following standards, recommending improved policies and procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Installing and configuring computer hardware operating systems and applications
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Assist with implementation of quality improvement program to meet company and accreditation standards.
Ability to receive equipment that is returned per accreditation standards and tag equipment appropriately at time of receiving while using universal precautions.
Ability to greet all customers with a cheerful outlook when come into a facility and make sure you address all their needs prior to leaving.
All other duties as assigned.