Inside Support Specialist I

Alliance Elevator Solutions•Greencastle, PA

10h•$45,000 - $55,000

About The Position

The Inside Support Specialist is responsible for providing technical and administrative support to customers, sales teams, and internal departments. This role involves handling inbound inquiries, resolving product or service issues, processing orders, and ensuring a high level of customer satisfaction. The ideal candidate is detail-oriented, responsive, and capable of managing multiple tasks in a fast-paced environment while maintaining a professional and helpful demeanor.

Requirements

Minimum 1 year experience in customer service/order entry, experience in the construction industry is a plus.
Firm understanding of ERP, CRM, and Project Management tools required
Excellent communication skills
Have a high computer application literacy including Google Docs and Microsoft Office, and the ability to learn internal business systems.
Must be able to perform duties effectively in a fast-paced environment – whether working independently or under direction

Nice To Haves

experience in the construction industry is a plus.

Responsibilities

Assist sales team with preparing accurate quotes for pricing and building estimates by gathering information and analyzing material and job costing
Assist with systems integration between in-house quoting tool and ERP system
New order entry and validation through Macola (ERP) and other technology systems
Verify customer and order information for correctness, checking it against previously obtained information
Research and resolve purchase order discrepancies and errors, and resolve pricing discrepancies
Manage customer orders in the in-house developed CRM system (ToolBox)
Onboarding of new customers introducing the company’s customer journey and walking customers through the process
Build sustainable relationships and trust with customer accounts through open and interactive communication
Compute total changes and process change orders and communicate with customers accordingly
Maintain and oversee internal sales reports, and prepare reports for management
Set up and maintenance of customer information in ERP and CRM systems
Work closing with Project Management, Sales, and Purchasing to ensure billings are completed effectively and efficiently
Calculate and compile order-related statistics, and perform cost/price analyze to ensure corporate profit goals are met
Work with the purchasing team to ensure inventory levels are maintained accurately